Andy's Auto Parts CA 93550

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Huckleberry

The last few times I’ve come here for parts, the staff has been rude and unhelpful, never having what I need or offering any suggestions. Today was even worse—when I asked to use the restroom, I was told to “go somewhere else” and the guy wouldn’t even attempt to look up the part I needed. I left feeling frustrated and unwelcome. Definitely not the customer service I expect from a local parts store.

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Bboy Cos roC

I have been buying from Andy's for about a year. Main person I speak to is John. I haven't had any problems with him, until today. I've seen people complaint to him about returns. Today I experienced the other side of John/ terrible experience with him.<br>I recently bought an oil pan for my mini van, thinking it was the problem. But after removing the part to replace it, we noticed that the part was good and the oil filter housing next to it, was the bad part. So, I went in to return the oil pan and get the correct part needed. But John told me that he had to charge me, a 25% return fee, before taxes? For my mechanics fault of making me but the oil pan?? I paid $164 total out the door, he gave me back $127 cash. Charging me $37 for a return fee?? Wow, that's a ridiculous charge for a return i said. John did not tell me they were going to charge me 25%, before taxes out of my total. Hidden charges they didn't tell you. That means, I ended up paying twice for the taxes and a return fee?? I called John to discuss the charges and he brushed it off. His excuse was,he's the little guy, so of course, the customer has to pay more!!! That was his argument/excuse!! Very disappointed in your service John/Andy's Auto Parts!!!

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Jeff

They are very fast and efficient. very helpful!