Garden Grove Kia CA 92843

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selina verduzco

Horrible customer service. I took my vehicle to have window trimmings replaced due to warranty , my front headlight trim was supposed to get replaced and all the dealership did was clear coat it . my vehicle left with paint chipped in two separate places, window trimming not placed correctly and my headliner was left dirty by the technician who I’m assuming replaced the window pieces. Communication was not clear with expectations needed to drop off my vehicle. Several months later I reached out to Christopher who later mentioned he was the service manager, to set up an appointment for my vehicle to be dropped off. Not one response from Christopher for about a week or so. I finally got a response from Reuben and I requested to not have to work with Christopher again. Upon arriving to drop off my vehicle of course Christopher was the one to help me and not to mention I was given a vehicle smaller than my personal vehicle. Not as big of a deal as I had to return again later that day to be swapped out for a bigger vehicle. It took the week to fix the technicians errors as expected and on Saturday 2/14/26 I was sent a text my vehicle was ready. Upon picking up my vehicle I checked only the repairs as expected and everything checked out fine, Right after stopping at the gas station to fill up I noticed paint chipped on the front left side of bumper and a scuff on the front right . I hesitated calling the dealer but at this point I am so done dealing with them. If this is the expected service and handling of vehicles from a manager I will avoid bringing my vehicle at all costs. I will to my vehicle elsewhere.

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J Calisher

I cannot say enough amazing things about my experience at Kia of Garden Grove, and it’s all thanks to Hugo and Abraham. Abraham, our car salesman, was absolutely phenomenal from start to finish. He helped us purchase a 2017 Toyota Corolla, and the entire process was smooth, transparent, and genuinely enjoyable. Abraham was knowledgeable, patient, and never once made us feel pressured. He took the time to answer every question thoroughly, explained all our options clearly, and made sure we felt confident and comfortable with our decision. It’s rare to find a salesperson who truly listens and prioritizes the customer’s needs—Abraham does exactly that. Hugo, the Sales Manager, went above and beyond to make this a five-star experience. He was professional, approachable, and incredibly supportive throughout the process. Hugo worked hard to ensure we received a fair deal and made us feel valued as customers. His leadership and integrity truly shine, and it’s clear he cares deeply about customer satisfaction. Together, Hugo and Abraham made what can often be a stressful experience feel easy, honest, and even enjoyable. If you’re looking for a dealership that treats you with respect and goes the extra mile, ask for Abraham and Hugo at Kia of Garden Grove. They have earned our trust and our highest recommendation—we will absolutely be back and will be sending friends and family their way!

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LUIS SERRANO OLAGO

I want to express my total satisfaction with the radical turnaround in my service experience at Kia of Garden Grove. After experiencing some initial issues, I was contacted by Andrea, an exceptionally kind and attentive representative. ​What I valued most was that Andrea took the time to identify, point by point, every single concern I had reported. She scheduled a follow-up appointment where I received impeccable assistance from her and the entire technical team. ​During this visit, they performed: ​A extremely thorough technical inspection. ​Tire rotation. ​A definitive fix for my key issue. ​A proper reset of the oil change warning. ​As a final touch, they returned my vehicle spotless and super clean. It is rewarding to find staff like Andrea, who truly cares about the customer and ensures we leave satisfied. 5-star service thanks to her management!