DARCARS Kia of Frederick MD 21704

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Lisa Evans

I just purchased a 2025 Kia Sportage Hybrid SX Prestige yesterday and had an absolutely amazing experience! My sales rep, Issannet, was incredible from start to finish, friendly, patient, knowledgeable, and truly made the whole process stress-free. She answered all my questions, kept me updated, and made sure I found exactly what I wanted.<br><br>I also worked with Gabriel in Finance, and he was equally fantastic. He explained everything clearly, made the paperwork easy, and never made me feel rushed. Both of them went above and beyond to deliver exceptional customer service.<br><br>If you’re thinking about buying a Kia, I HIGHLY recommend coming here and asking for Issannet and Gabriel. I’m so happy with my new Sportage and the entire experience!

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Creative Motion Events

I’ve been a loyal Kia owner for over a decade and never had any issues until dealing with the Frederick Kia dealership. In 2022, I purchased a brand-new Kia Sorento, and just eight months later the vehicle began experiencing major mechanical issues. Since then, the transmission has been replaced five times. Each repair required my vehicle to remain in the shop for a month or more, causing ongoing disruption to both my personal life and my business.<br>Most recently, while my vehicle was once again in the shop, the dealership provided a rental vehicle that also broke down. I was initially told the cost of the tow would be covered, only to later receive a text stating that I would be responsible for paying for it. The explanation given was that the issue was due to a lack of gas; however, AAA confirmed that gas was not the issue, and I personally verified that the tank did in fact have gas. Being told one thing and then later told the opposite—while already dealing with extended repairs—was extremely frustrating and unreasonable.<br>To make matters worse, the service advisor, Jack, has been consistently condescending and dismissive throughout this process. Instead of being treated like a valued, long-time customer, I’ve experienced repeated frustration, poor communication, and a lack of support.<br>I hope this review helps others make informed decisions and encourages the dealership to seriously improve how they handle recurring service issues and treat loyal customers. No one should have to endure this level of repeated inconvenience and disrespect.<br><br>Update:<br>Following my original review, the situation escalated further when I went to retrieve my vehicle.<br>I was told my vehicle would not be released unless I paid a fee that had not been properly disclosed. While my husband was on speakerphone explaining that under Garageman’s Lien law a dealership cannot legally withhold a customer’s vehicle without a valid, disclosed repair charge tied to that vehicle, the service representative assisting me, Ado, laughed and walked away while the legality of the situation was being explained. When I was again told my vehicle would not be released without payment, I contacted the police to document the situation.<br>Management later reversed course, acknowledged the fee should not have been applied, and released my vehicle.<br>After I left, the service manager accidentally called me while discussing me and the situation, believing she was speaking with someone else. During that call, she questioned my response, despite being fully aware of the conduct that led to it. That interaction further highlighted the lack of accountability and professionalism at both the service and management levels.<br>This update reflects how poorly this situation was handled after my initial review and raises serious concerns about conduct at this dealership.

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Ruth Mosley

I’ve been coming to DARCARS Kia for about five years now, and the experience has always been great. The staff is professional, helpful, and honest, and they consistently make the process smooth and stress-free. I really appreciate the clear communication and the time they take to answer questions. Highly recommend.