Fusion Carwash MD 21703

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Jessica Hiller

Not Worth the Money – Even After a Second Chance<br><br>My husband treated me to a car wash and a basic interior cleaning package here (about $40 total), but unfortunately, it wasn’t worth it. The interior was barely touched. The dashboard wasn’t wiped down, the display screen was still dirty, and the vacuuming was sloppy at best.<br><br>When I brought my concerns to the manager, I was stunned by her response. She said, “Don’t come here on weekends. We don’t have enough time to do a good job.” Then added, “If you come on weekdays, we usually can get the small details.” She refused to redo the cleaning, and honestly, I was tempted to call my credit card company and dispute the charge.<br><br>Instead, I called the number on their website and got in touch with Robert, who was kind, understanding, and apologetic. He offered me a free upgrade to their "steam cleaning" service to make things right. I appreciated the effort, so I agreed and brought the car back.<br><br>They worked on my car for about 45 minutes—but again, I was disappointed. The vents, which were supposedly cleaned with steam, were still dusty. There was still sand in the trunk from a beach trip. And now my windshield had streaks all over it. If I had actually paid the $80 for that steam treatment, I would’ve been furious.<br><br>To be fair, I did send Robert photos showing the issues, and he acknowledged that they hadn’t done the job properly and was genuinely surprised. I really do appreciate that he tried to make it right. At least someone cared.<br><br>But overall, if you’re looking for a quality car cleaning—especially interior—this just isn’t the place. Even with a second chance, they couldn't deliver.<br><br>(Photos below are after the steam cleaning...)

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Melissa Schechinger

This is my second time here (the reviews were great so thought the first was a fluke!) and there is left over soap residue all over my car again. Side mirrors both have spots all over them and looking out the back window there are so many spots. All over headlights, front hood, back of car.<br><br>They were very backed up today so we waited a while and that is completely fine with me but the car not being clean for the top wash is frustrating. I’ve spent $50+ there for satisfactory washes.

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jenny goodman

The gentleman who runs the inside tunnel of the car wash is truly exceptional. I always look forward to seeing his smile—he brings such a positive, uplifting energy every single time I come through. Great staff, quick, they pay attention to details. Clean space, nice waiting area with coffee you can sit and watch your car be cleaned. Love their membership, I probably go a little too often.