AAA Elk Grove Orchard Auto Repair Center CA 95624

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Glen Pearson

Great service, I had a 2 leaking sway bar bushings on my Toyota Prius. Before taking the vehicle to the dealer, I checked with AAA to see if they did bushing replacements? Yes they do, I called on a Friday and had an appointment the following Monday at 8 am. They checked to see if I really needed the bushings replaced (and they did) and a hour + I was driving home with the job complete and avoided all the sales pitches at the dealership. Great staff.

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Lisa Callejas

This was the worst customer service experience I've ever had--and I genuinely believe something shady is going on at this shop.<br><br>It all started with the tow truck driver, who strongly insisted I bring my car here rather than the shop on Bruceville that I had used last year without issue. That already raised red flags, and looking back, I believe I was steered here intentionally.<br><br>From the moment my car was dropped off, communication was abysmal. I had to call every time to get an update--no one reached out to keep me informed. Then, when Tenaya finally called at 11:25 AM to let me know my car was ready, I told her I'd be heading over shortly. At 12:05 PM, while I was already in the Uber, she texted to say the shop was closed for lunch from 12-1 PM. No warning of that earlier. I responded to her text right away saying I was already on my way. No reply.<br><br>When I arrived, I was left waiting outside in the heat along with another customer (also arriving by Uber) who had the exact same issue--called after 11 AM, told their car was ready, and no mention of a lunch closure. Tenaya finally let us in at 12:45 PM, offered no greeting, and only responded when I voiced my frustration. Her apology was robotic, lacking any sincerity or accountability. When I explained my frustration about the poor communication, her response was: "I already apologized. I don't know what else you want. If you're looking for a discount, I can't do that." -- WOW.<br><br>No, I wasn't looking for a discount. I was expecting basic, decent customer service--and I didn't even get that.<br><br>To make matters worse, I was charged for a diagnostic and battery replacement, and I was never offered alternatives by the tow truck driver, who seemed insistent on funneling me here. It feels like a setup, and I have since filed a complaint with AAA.<br><br>I don't trust this place, and based on my experience, I would strongly caution anyone from taking their vehicle here. I truly wish I had declined all services and not had given them a single dime. Horrible lesson learned!

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Maria LB

I recently had shocks, struts, and a wheel alignment done. This is my 4th car service at this AAA Auto Repair location. They provide excellent customer service and the mechanics do great work. I trust them and Eli is our go to Service Rep! He is extremely helpful and will ensure your vehicle is taken care of. Thank you, Eli!