Elk Grove Dodge Service Department CA 95757

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Baldseyeview

Brandon at Elk Grove Chrysler Jeep Dodge Ram provided excellent service during my routine maintenance visit. He was professional, friendly, and explained everything clearly without making me feel pressured into unnecessary services. The whole process was smooth and efficient. I really appreciate the great customer service and will definitely come back for future maintenance. Thank you, Brandon!

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Jennifer Hogan

Took my truck in for its first service. Not the best experience. Gave 2 stars because the staff were friendly. Otherwise, this would be a 1-starr experience. Started off my pre-scheduled maintenance appointment being told they did not have the parts to address my safety recall, and that the truck needed software updates that would take multiple hours. Since no one called me ahead of my appointment to let me know, I hadn't planned for a multi-hour visit. I opted for the scheduled maintenance- oil change and rotation. After I left the dealership, I received a call informing me that they put the wrong oil in my truck and I needed to come back. I did. They changed the oil again, and said the mistake happened because the factory put the wrong oil cap on my engine. They ordered a new one and offered to call when the part arrived, within about two weeks. That was a month ago and I still haven't heard from the dealership that my part is in, or to reschedule for my safety recall and software updates.

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Derek S

Well I went through sales and service and had a great experience through both. Aaron my salesman was nice, knowledge, and listened to everything I was looking for, his sales manager Nate worked hard to get the most for my trade in and price of the vehicle. Stephen islm finance walked me through all the options and got me a great rate for my purchase and additional items I was looking for. Then when I had to bring it to service for due bill items and one item that wasn't covered under warranty Brandon took care of everything. He cared about my time, what was right for me as a customer and making sure everything was done right. Great experience overall.