Buck's Wrecker Service NC 27360

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Jay Rodriguez

I had an excellent experience with Buck’s Wrecker Service. Cody was incredibly helpful, professional, and friendly throughout the entire process. He went above and beyond his duties to ensure I had a smooth and easy transition from one truck to the next, which made a stressful situation so much easier to handle.<br><br>I truly appreciate his outstanding customer service and dedication. I highly recommend Buck’s Wrecker Service to anyone in need of reliable and professional assistance.

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Shatiek

Incredible service. A polite young man. If everyone who works a Buck’s is half as nice as my technician. The company is a must for any and all truck drivers. He was so fast, I couldn’t get a small nap :-). Excellent company. Great job.

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Marcus Hood

I am aware that it is a competitive business environment, but when companies attempt to take advantage of customers, it is unacceptable. I contacted Buck's Wrecker Services to inquire about their roadside assistance service and whether they could repair my truck's air line on-site, as I did not want to risk driving to a shop. After discussing the issue with the lady over the phone and asking if the repair could be done on-site, she assured me that it was possible. I then requested that the service truck be sent. She explained the rates, and I asked again if the repair could be done on my property, to which she replied affirmatively. Shortly thereafter, I received a call from a driver in my area. While I was walking towards him, he was discussing with his supervisor whether he felt comfortable performing the job on-site, and ultimately decided that it would have to be towed to their shop in Thomasville. I explained the situation to the lady over the phone, and at that point, she should have informed me that the repair required the truck to be taken to the shop, giving me the option to decide. After the driver spoke with Brandon, he stated that the truck would have to be towed. I inquired about the towing cost, and he quoted $580, plus a service fee and the cost of repairing the issue. I found this excessive and refused to have the truck towed, as the total cost would have exceeded $1,000, leaving me in the same situation. I began to question whether they would even be able to fix the issue if I had it towed to their shop. Ultimately, they charged me $420 for a service that was not provided. I consider this predatory business practice, and I want to caution others against using companies that do not honor their commitments. My concern is not with the price itself, but rather with the fact that they told me the repair could be done on-site and then upsold me without giving me a choice.