ADVANCED AUTO CARE II NY 11746

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C Festa

Gus and his staff are the best. I would not go anywhere else. Honest, affordable and always on top of things. He has helped me for years with many different cars and I have always been very happy; nice guy.

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Anthony Frascone

I brought my vehicle in for a wheel alignment because I was experiencing noise from the front tires or wheel rims. After the inspection, I was told that I needed calipers on both sides at a total cost of $850.<br><br>I chose not to have the repair done and instead took the car to another mechanic in Brooklyn, who diagnosed the same issue and performed the necessary repairs for half the price.<br><br>It’s very disappointing and concerning that this establishment quoted such an inflated price for the same service. I also left with the same noise issue that prompted the visit in the first place. Based on this experience, I believe the shop is overcharging customers and providing questionable assessments.<br><br>I find it hard to understand how they remain so busy given this level of service. I would strongly caution other customers — if you choose to go there, you’ve been warned.

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Andreas Parpas

We had been coming here for years as Gus is a family friend but never again. Car was brought in for a routine valve cover gasket and window regulator, I'll include the details and corroborating pictures taken by a professional BMW Tech below but for those that just want a quick summary, here it is:<br><br>Gus lied about the parts and services he provided. The ABS module was used and never programmed to my car (he charged $1500 for this). Engine was leaking more oil than before, oil was never cleaned as per normal gasket installation, vacuum hoses were broken during installation but never replaced. Oil drain plug was stripped and sheared when it was reinstalled, came out in 2 pieces due to being clearly over-torqued. Oil pan was still leaking. Widow regulator incorrectly installed resulting in scrapping, non-genuine regulator installed resulting in faulty operation.<br><br>Gus denied everything when confronted with the evidence and laughed at me when I requested we discuss a refund. He was unprofessional and mocked me on the phone, hung up repeatedly and ignored my texts (pictures below). He had the car over a week longer than he quoted and even after I had proof of the used parts and terrible work, he insisted that I bring the car back to him again... Awful service, extremely late execution, terrible communication, and zero quality, and value.<br><br>Pictures attached include the report from the certified BMW technician I had to pay for, the diagnostic output showing the ABS module was used and not coded to my car and the texts to Gus about all the issues. The rest just show the state my car was in after paying him over $3000.<br><br>I have trouble believing these positive reviews as I know a lot of people that had very bad experiences but none of them take the time to review. I couldn't let him keep doing this to people and I hope I can help some of you avoid this nightmare. Just go somewhere else, anywhere else.