Arlington Autocare VA 22201

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Jacob Friga

I got stuck in a messy situation with my truck when I was visiting Arlington. A fried battery have us all convinced that the starter was the issue. Having it towed to Arlington auto care, the team there was very quick and thorough and honest. Getting to work on my car a day earlier than thought, Doing a step-by-step diagnostic to find where the issue was, And most importantly, holding back on work that I had already approved, once they deemed it was not necessary. Saving me $1000.<br><br>Huge shout out to Kevin working the front desk. He is extremely polite and accommodating. And another shout out to the technician in the back, Prince. He had the Patience and experience to double and triple check all of the issues so that we knew I had a sound truck to get back to Charleston,South Carolina.

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Tara Stansbury

I will not be returning as a customer after my experience over the past week.<br><br>My car wouldn’t start. The team replaced the starter and it didn’t fix the problem. I was charged $590 for the starter and labor. I was then told that I would have to pay another $500 minimum to figure out what was wrong with my car plus whatever service needed to be done to actually fix the problem. I know nothing about cars so I had my dad speak to the mechanic. They came to the conclusion that the problem might actually be my key which ultimately solved the problem.<br><br>Overall, I was scammed out of $590 for a part that didnt work and was about to be scammed out of hundreds of dollars more had my dad not stepped in.<br><br>I feel that I was taken advantage of because I do not know much about cars. I feel that this issue could have been resolved had Arlington autocare followed any basic diagnostic protocol prior to installing a part based on the limited information I was able to provide.<br><br>Additionally, the manner in I was spoken to on the phone was unprofessional at best and was lacking any accountability. When I raised concerns about being charged for a part that didn’t fix the problem, I was met with an ultimatum, either pay for the service or not get my car back.<br><br>I will not be returning or recommending this company to anyone.

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Cristina Rivera

I've been taking all my cars to Arlington Autocare for about a decade and have always had a good experience. They are attentive, responsible, fast, and honest. They explain everything well, and I don't feel like they're trying to sell me some service/parts I don't need. They also maintain good communication, letting me know if there's an issue, what they're working on, and when my car is going to be ready/is ready. I'm satisfied with their work and will keep taking my cars to be serviced there.