Pep Boys Auto Service & Tires AL 36608

n

nick hawkins

My experience with the staff was overall great. My experience with the repairs was less so. I took my car in for new brakes and rotors, and received it back with a new loud grinding noise. Gave it some time thinking the brakes needed to seat/wear down a little to stop making the noise but never did. First drop off for the repair of this issue took a week. Received the car back with a new wheel bearing, being told the issue was fixed. It took no less than 5 minutes into my drive to discover that the issue had in fact not been fixed and was still very noticeably present when braking.

A

Alvin Nelson

I purchased a used car and took it to Pep Boys on Airport near University on Saturday asking them to inspect the tires and suspension for safety concerns. Jessee advised me that the tires were 7 years old and there multiple front end suspension parts that needed to be replaced. I was not going to be available to pay at the end of the day due to family commitments, so I paid around midday for the full service before it was all completed. I picked up the car after hours Saturday and brought it home. I was out of town on Sunday, but upon inspection of the tires, they didn't replace the valve stems which must have been the age of the tires--7 years old. Additionally, I checked the paperwork provided to me and noticed that I was charged for valve stems. On Monday, I called the store and advised them of my concerns and they said to bring it in the afternoon and they'd get the valve stems replaced but not to bring them in the morning as they were very busy from 8 appointments all at 8 am. Around midday I brought the car back to the shop and dropped it off. Jesse, who wasn't working that day but he was there on the customer side of the desk, went back to the shop, and brought 4 new valve stems to the check out counter (with caps). By 5 pm, I stopped by and noticed that the car hadn't moved, so I advised Joseph that I could come get the car tomorrow, and they advised the car was next to go on the racks, so it should be ready. Later that night after dark, I drove by to see if the valve stems had been replaced, and they still weren't done. On Tuesday, they called me between 9 and 10 am and advised the valve stems had been replaced and I could come get my car. I showed up and the valve stems had been replaced but two of them did not have valve stem caps. Jesse advised me on Monday that they installed parts on my car that they didn't charge me for since I'd already paid. He advised that my concerns about valve stems and caps were minute. When the car clearly needed valve stems, I was charged for them, why weren't they installed on Saturday? I paid what I was asked to pay in full before the work was done since Jesse had asked me to pay by end of day so he could pay his workers. He offered to send me a link when the work was finished but I planned to pay part with cash and part with card. After Jesse called me to get my car, and after finding only 2 tires had valve stem caps, Jesse was anything but professional. I appreciate the work they did on my suspension, but I wouldn't recommend anyone to buy tires here because whoever is doing their tires does not pay attention to details. No matter how old my car is, I expect to get what is on my invoice the first time with a professional attitude. I shouldn't have to go back on day 2 and day 3 to get valve stems and caps. The headache and lack of professionalism makes me wonder how they stay in business. A very disappointed customer.

R

Roberta Goins

I was very happy with my experience there, I needed the oil changed for my mom's car and they gave me a price, which was appropriate and I let them do it while I waited on her car. I also was happy with the service, and the staff was friendly and nice. Again thank you for your time and service y'all did a great job