AutoNation Ford Mobile Service Center AL 36606

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Andrea Hawkins

I scheduled a service appointment for 2/21 several days in advance. I marked that I was bringing my vehicle in for 3 recalls to be completed. When I showed up, they did not have any of the parts needed to complete the recall work and said it would take 7 hours to complete. They would need to order them and it would be at least Wednesday (2/25) before they would be in. I got a text Thursday, 2/26, that the parts were in. I asked at that time if I brought it in Friday afternoon on my way back from Pensacola if I would have it back Saturday before close - since the service department is closed Sunday. I was told that it wouldn’t be a problem. On Friday, I returned early and dropped my car off about 11am. At that time I asked to confirm my car would be ready for pick up Saturday. The technician scoffed at me because I dropped it off “so late in the day” that it would like be Monday before I could pick up - even though I was dropping off earlier than originally inquired about. When I pulled out the text message stating it would be ready before end of day Saturday, he said “we’ll have to see what we can do, but I wouldn’t count on it”. He was incredibly rude. I did get a call around 3:30 Friday that my car was ready and the work took less time than expected. Overall, my experience was extremely disappointing and I do not plan on returning to AutoNation Ford for any future work or to purchase a car (as we are currently looking to buy).

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Patrice Cheatum

Yesterday was my first time visiting AutoNation Ford on I-65. Mark was my advisor & he was absolutely amazing. I went in, not knowing what I needed but I was able to explain to him what was going on. He helped me to get my tires rotated & I was able to use the coupon on the website for windshield wipers & I didn't even spend $60. I also received a complimentary inspection. I'll definitely be back when it's time for any services needed on my truck & I'll always ask for Mark!

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Teri Russell

The people at AutoNation are nice, which is to be expected. The process is long, also to be expected. I choose a vehicle, and got it inspected AFTER purchase. Turned out it needed $5K in repairs. I took it back (within the 5days/250 miles) and got my money back. Things to be mindful of, buying a used car is always dicey. Ask questions! Did you inspect the car? Was it a SAFETY inspection or a certified pre-owned inspection? Note that a 50-point inspection does not include windshield or anything significant. Nor do they have to disclose anything they find, you have to ask. Take the car to be thoroughly inspected by a mechanic BEFORE purchase. Several reputable places will do it free of charge.