Tires Plus GA 30909

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Regina Thomas

I have never filed a complaint against a business until today.<br>On Aug. 2nd, I visited this location for an oil change and tire rotation, but your team recommended replacing the air filter as well, which I approved. On August 17th, my check engine light came on. I went to an auto parts store where the diagnostic test indicated a faulty mass airflow sensor. I purchased the part, replaced it myself, and while doing so, noticed that my air filter compartment did not look right.<br><br>Upon closer inspection, I discovered that the wrong size air filter had been forced into the compartment. One side was clipped shut, but the other side was left open. This meant the compartment was never properly sealed. I immediately purchased the correct air filter and installed it because I did not feel safe driving with the improper installation.<br><br>On August 18, I returned to your store to report the issue. The manager, Jaime, acknowledged that an incorrectly installed air filter could damage the mass airflow sensor. She also stated she would discuss a possible refund for my parts with the manager. However, when I called back for an update, I was told I would not be refunded or compensated because I did not give your shop the chance to fix the issue.<br><br>The problem with this reasoning is that I was not aware the air filter compartment was left open until after my check engine light came on, after I purchased and replaced the sensor, and after I removed the incorrectly sized filter myself. At no point would I have thought to return for a correction, because I trusted that the job was done properly in the first place.<br><br>The fact remains that your mechanic knowingly installed the wrong air filter, left the compartment unsecured, and allowed me to drive away with my car in that condition. This negligence directly caused additional expenses for me.<br><br>This experience has left me with no confidence in this location.

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Don Alston

Employees Gray and Jamie were outstanding helping us we were in need of tires and what a blessing it was to apply for a tires plus card for the tires. The wait time was minimum and we want everyone to come here for all their car needs. Excellent, outstanding and professional service.

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Rebecca Douglas

Fellow that was working was great. And, just to mention, it was closing on a Sunday and a man came in as we were leaving and this employee stayed open because of what he had spoken with the customer about previously in the day. His response, “I’m not going to leave you hanging.” You could see he wanted to go home but he opted to be kind and help out a man. This is the definition of Do Better. Kudos!!