Advance Auto Parts NJ 07302

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D Tang

Alex was really good. He took a look at my battery and determined it was not problem swapping the battery for me and did it efficiently along with giving me back the core recycle credit without asking.<br>The reason I didn't give the store a 5-star was that the ladies there were not that helpful. I bought the battery online that morning because the website said they could install the battery for me. I also called 2 weekends ago to confirm that it could be done. I did mention on the phone there was a cover to the battery and I could easily remove it without problem back then. When I got to the store, a lady told me the technician wasn't there and I had to come back after 4 or the next day after 1. It wasn't a problem but she said if there was a cover, they may not be able to do it, even though I said I had called to confirmed before. She went on to say that day the installation was fully booked. She sometimes told me to come back after 4 but then obviously preferred me to go back the next day. She almost wanted me to just pick up the battery before confirming they could do the installation for me. She just wanted to complete the transaction but not really keen on helping me solve the problem of replacing the battery that their website said they would do. I went back after 4pm when Alex was on duty and the lady was gone. There was no line and Alex just did replacement it for me right away. There were other customers in the store but there wasn't really a line at the cashiers. I didn't have to wait at all when I got there and I also didn't see anyone coming in for battery replacement when I went back in to double-check on the recycle credit. So I really didn't see any "fully booked" situation. The lady on the phone 2 weeks ago also told me they couldn't do it that same day when I called. There is probably just one or more female workers that who just want to discourage customers from going in for battery replacement at least on the weekends. The most frustrating part was when she told me they might not be able to do it even though someone told me they could just 2 weeks ago. I saw other reviews complaining about a lady that was not helpful at all so maybe there is just one bad apple. But Alex is great! If you need a battery replacement, just call and ask when Alex will be there. They work on shift I suppose.

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Erin Cornell

Trevor rocks! I knew next to nothing about purchasing a new battery for my car but he made the whole process quick and easy. Super grateful for his help!

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L A

I had an issue with my battery and an employee named Alex helped me install a new one and temporarily fixed my battery terminal so I could get home and take to a mechanic and replace the piece tomorrow. He did an incredible job and was amazingly helpful even as they were closing the store for the day!! 5 ⭐