Custom Auto Service AR 72206

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Reid Parnell

Poor communication between GM and Owner. Attempted scheduling work on vehicle to replace roof and ended up getting runaround that went from could do a patch, to not knowing severity of issue and how it's a difficult fix and insurance doesn't like to pay (dealership is paying, no insurance involved) to not having the skilled labor to handle the job. Would have been just fine with a call stating backed up and wouldn't be able to get to it. But essentially told our job wasn't worth their time.

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Leroy Moore

I want to thank the folks at Custom auto for the great job they did on my truck. I was super satisfied with their work and letting me know what all was going on. IF you ever need any work done on your vehicle you will be satisfied with there work. From the office to the body shop their great folks. Thank guys an gals

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Ashley Gundolf

Repairs in the body shop were good. However, there is a lack of communication from the shop to the office and then the office to the customer. Excuses were given over and over as to why my car wasn't ready even close to the time frame I was given. While writing the check, the owner was still making excuses. The communication was so bad that I would not recommend them.