Firestone Complete Auto Care PA 17102

B

Bri B

Had a 3pm appointment. It was 3:47 before car was taken to Bay Area to start. It was 5:45 before 4 new tires were finished being installed. The price quotes over the phone before I made the appointment was $790 total price. When I went to pay at 5:45, the price was $853. When I asked about the price I was quoted, the man checking me out repeatedly said ‘I’m not from this store, I don’t know, there is no manager here and if I call a manager he won’t give me any discount codes’. So since we were traveling and from out of town and this appointment had taken almost 3 hours, I paid it. Left the tire shop with 4 brand newly installed tires. Got a 2 blocks away, car tire warning light came on saying all 4 brand new tires were low on tire pressure with pressures ranging 27,28,29, and 29. I stopped and aired all 4 tires to correct tire pressure! Drove several hours and stopped for the night at a hotel. Woke the next morning to low tire pressures (19,22,25,27) on brand new tires! Filled tires again to correct tire pressure! Went to drive car today (have not driven car with brand new tires on one week) with tire pressures 7,7,29,31. These are brand new newly installed tires. Filled tires again to correct tire pressure. I am very concerned that the new tires were not installed correctly or they would not repeatedly lose tire pressure!

E

Eugenia Russell Hargrove

I agree with the reviews saying quick, reliable service at this Firestone location.<br>I needed the 20,000-mile service for an oil change and tire rotation. I called ahead to schedule an appointment and inquire if Firestone handled my vehicle type.<br>I was in and out in about one hour. I edited in the clean and comfortable waiting room.<br>Jake, Eric, and the other Firestone team members, thank you for the excellent car servicing experience<br>Thank you for giving me a Firestone $25.00 off services coupon.<br>I will be back in the fall for my vehicle inspection.

J

Jay

I just love this Firestone! The customer service is great, the flexibility and accommodation is superb! I’ve been here several times and wouldn’t go anywhere else. Morgan specifically is amazing; always funny and interactive. I appreciate immensely the customer service here. Keep up the good work, guys!!