NAPA Auto Parts - AUTO SUPPLY & EQUIPMENT SC 29406

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Rayna Davis-Moore

I recently had a pickup at this Napa location. As I entered the store, a gust of wind caused the door to slam open, which was entirely beyond my control. Upon approaching an employee named Lopez, I was met with a surprisingly negative attitude. I was there to pick up two heavy batteries and a box of bolts and nuts, and instead of a smile or any assistance, I was met with a dismissive attitude. She simply pointed me toward the items and returned to her computer.<br><br>It's incredibly disappointing when an employee's attitude detracts from the overall customer experience. Lopez's behavior not only made my visit unnecessarily unpleasant but also reflects poorly on Napa as a whole. A little courtesy goes a long way, and it's disheartening to encounter such negativity, especially when I was simply there to pick up an order. It's important to remember that customers are not responsible for external factors like a gust of wind, and there's no excuse for treating someone with rudeness or indifference when they've done nothing to warrant it.<br><br>Thankfully, another employee noticed my struggle and offered a cart to help with the heavy load, which was greatly appreciated since I was on a tight schedule. This act of kindness highlighted the stark contrast between employees and further underscored the disappointment caused by Lopez's unprofessional conduct. I hope Napa addresses this issue to ensure that all customers are treated with the respect and assistance they deserve.

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Tameika E.

Mr. Ed was very professional and helpful. I had a part that was shipped to me with a greasy used box and unwrapped part that did not match what I ordered. He was able to get me a refund and advised me about being careful with online purchases. I greatly appreciated his help.

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Ebbony

I am a woman who called about her battery dying in all this rain that I brought in october to tell me i need to bring the battery in to get tested i just got a jump from my insurance company and you still want to give me ahard tine 200 for a battery .. you guys suck i would never in life recommend or come in there again.. i really hate men who don’t do right by women.. do the shop her on rivers in charleston