B&L Recovery & Towing NJ 07008

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Eve W

This is a very irresponsible company. Their dispatch team is highly unprofessional — it was clearly their scheduling mistake, yet they made the customer bear all the costs in the end. Their manager is also terrible, which explains why their rating is so low.

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Jamila Mentore

If this place could be rated zero stars I would. Worst experience ever. We spent 2 days going back and forth with these people and the process took forever. We got there around 10am on the second day and didn’t leave until 4pm. I had to take an unexpected personal day from my job just because I was sitting and waiting for majority of the time. They charge OUTRAGEOUS prices and they parked our vehicle on ice which resulted in it being stuck. While we made multiple attempts to get it out, two employees just stood and watched. Finally, after the last failed attempt, they assisted and charged us an additional $1,000!!! After explaining to the manager that his employees placed the vehicle on ice on B&L’s property, the manager said it was our fault we didn’t tell them to bring it up front. They also broke a piece of equipment on the vehicle while attempting to lift it up and the manager denied responsibility saying it’s OUR vehicle and they are not liable. So how are we liable for them placing the vehicle on ice on THEIR property?? They are extremely rude and inconsiderate. I would rather push my vehicle 200+ miles home than have this company ever tow it again.

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Jim Byun

Extremely upsetting experience. Called for road service few hours ago, and checked in multiple times with dispatch to make sure someone will help my driver. They told me someone will come out, but when I checked with another lady, she told me there was a "disconnect." She is trying to help, but it will be extra charge because it is night time now and I have to pay before. I asked her to waive that since my driver has been waiting for their mechanic to show up for 5 hours. Later on, she called me back saying, sorry we just pulled all the mechanics because it is cold. No one communicated this to me ever, so we can look for another mechanic. And if she had this information before, why was she trying to charge me extra and upfront if no one is available in the first place? She had to check with her manager to let me know no one is available? Extremely poor business practice.