All Access Towing TX 78201

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Ryan Hardin

We used All Access Towing to pick up one of our company vehicles that broke down on the side of the road. Went with this company because it was early in the morning and was having trouble finding someone open.<br><br>All went well as far as we knew. The truck was delivered to the repair shop, and the truck was repaired. I feel the bill was pretty high. It was an empty, chevy 2500. Didn't require any special equipment. The bill to bring it from the south side of town to the north was $465, which I feel is a bit high, but I digress.<br><br>We go to pick up the truck at the repair shop that we have been using for a while, and they are reputable and work with us well. Upon pickup, the drivers mirror was folded in and extended out in tow mode. This truck never has its mirror in tow mode. When we folded it back out, the mirror was missing, and the housing was broken.<br><br>We spoke with the repair shop, and they said it was like that on arrival. We called the towing company and the owner said there is no way that he could see how that could have happened because the mirrors on their tow truck are the same width as our truck, but he would check the video on the truck.<br><br>First, if a truck is being towed by another truck, then when you male a turn, the trailing truck follows a different path than the pulling truck, so yes, the mirrors can be in a different position and can be hit.<br><br>Second, after 5 days and reaching out multiple times, he now is not responding.<br><br>We are gathering that he found the evidence on his camera and does not want to own up to it. We have proof that the mirror was fine on the side of the road. The repair shops cameras do not catch view of the mirror, so they do not have video proof of the condition when they dropped it, but there was no orange paint on the mirror, (the color of the repair shops walls), plus the missing mirror or the plastic housing is nowhere to be found at the repair shop.<br><br>The shop, whom we trust 100%, even said that since they have no proof to protect themselves, they offered to replace the mirror. That is the other reason we believe them. They are willing to pay for it. To us, if they did do it, they would have just owned up to it and repaired it.<br><br>I would recommend that if you need a tow, that you look somewhere else than here. They could at least respond back, especially if they had proof from their truck video that he was claiming is on their truck.<br><br>***Response to company***<br>Yes, I did read what I wrote, and apparently, you didn't. I said you told me you would review the truck footage and get back. You claim you don't work on my time, but multiple messages over multiple days with no response until I leave a review and then you respond immediately with a retaliatory response instead of a, "We are sorry this happened and that we did not respond to your messages. Please contact us so that we can discuss and possibly prove our service to you as the customer." This shows the kind of customer service you provide. As for the price, I didn't say that you overcharged, I said I thought it was a bit high. In my eyes, if your rates are a bit high, that should come with better customer service than the average.<br><br>5 days now going on 6 with a broken missing mirror with no response is not how you operate a customer based business if you rely on word of mouth.<br><br>Now, it is understandable why your company has only 4.1 stars with so few reviews. This is why when I review, I give a long review. I want people to know that I do not just write reviews just to bash. 90% of my reviews are good. I only do negative when I truly feel it is justified for the way a company treats its customers, and you have proven my point.

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GHOST_CRAKED_YT

This guy was a huge help when my car wasn’t drivable. He stayed in contact the whole time, kept calling and updating me with his ETA, and showed up exactly when he said he would. Super chill, knowledgeable, and straight to the point, no sugar coating, just knew what he was doing. He got everything handled quickly and made a stressful situation way easier. You can tell he’s very experienced and takes his work seriously. Highly recommend.

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Patricia Hampton

Nick was very friendly and easy to work with. I sent him everything he needed to get our vehicle from out of state and he had it the same day and delivered it to Manheim for us the next day. I would absolutely recommend them if you need recovery help. Thanks Nick