Chacon Towing & Roadside Assistance TX 78211

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Michelle Lines

I needed some assistance and AAA sent Ross from Chacon Towing of New Mexico. Ross is incredible!!!! His customer skills and knowledge of job were AAA+++. He was not only very professional, he went far above and beyond what was required. He made sure I was safe and warm and wasn't going to leave until he knew my issue was resolved. His customer service skills were outstanding. I have not been treated with such respect in a very long time. He treated me like a human being, he was compassionate and caring. I was not just another call, I was an individual and was treated as such. His work ethics and customer relation skills are exemplary. The world would be such a better place if more people were like him. He deserves 1,000 out of 10 stars.

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Dj

Driver named Julian picked up my vehicle on 03/11/25 . He took his before pictures as I took mine as well. As he was loading my challenger on his flatbed truck he ran over the huge white metal ratchet strap . I literally watched as the entire ratchet strap go deep into my tire and scraped my rim as it rolled over it . I tried yelling “YOO” but the truck was too loud he didn’t hear me although I shouldn’t have to yell anything it’s their responsibility to make sure my vehicle gets on their truck securely and accurately. My rim was scraped and as I showed Julian he said he would contact his supervisor who would then be contacting me later on . I received no call whatsoever from ANYONE. I called multiple times that day and spoke with at least 2 different people that day who assured me a supervisor would be contacting me later on that day . Still no call from anyone . I called multiple times yesterday 3/12/25 and spoke with the lady Heather who told me her supervisor would be in around 3-4pm and I could call back then. So I called back and still supervisor apparently wasn’t there . She then tells she’s leaving at 4pm and will leave a sticky note on the desk to let supervisor know to give me a call asap . Still no call from anyone. I called today 03/13/25 and spoke with Jody who told me I needed to send pictures of the damage to an email to get started . Why hasn’t NO ONE told me to do that all this time? I’m getting the run around from this place and it’s very frustrating I would like to avoid legal action if possible but won’t hesitate to go that route either. Driver has before pictures as well so it’s clear as day the damage was done as he was dragging my car on the bed. I will update this review once I get in contact with a supervisor to get this resolved.<br><br>Update Lance Chacon reached out Via email stating they will not accept responsibility due to not being able to see if there was pre existing damage since my car was parked next to a curb. In the pictures I provided you can clearly see where the damage was done and the before pictures you can clearly see in the same spot there was NO preexisting damages . I have decided to consult my lawyer and will just take it to smalls claims court . Reading further reviews this company has a history of damaging vehicles and not wanting to accept responsibility and paying for it . Avoid at ALL cost!

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Carrie S

Thank you Sean Bautista! He did a battery delivery and install through my auto club membership. Arrived quickly, explained the different types of compatible batteries available, and even cleaned out the dust under the hood so that the new battery was installed cleanly.