NAPA Auto Parts MN 55409

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MT

EVERY experience I have had with this store has been a COMPLETE let down. I recent bought a part they told me was compatible with my truck but it was not. When I was upset and called to ask if they carry a conversion kit, the clerk would not let me finish speaking and tried to talk over me to argue that the part WAS compatible because "ThAt'S wHaT iT sAyS iN MY CoMpUtEr"! I dont know what is wrong with NAPA's employee standards but I have worked on many levels of service industry and retail for 15+ years and I know that even though the customer is not always right, the BASIC skill set is to: 1. LISTEN 2. Empathize 3. Ask the customer how you can correct the issue and WORK WITH THEM to find a solution, even if they are upset!!!! That is! The! Job! For whatever reason the social and communication skills of many people are as childish as a toddler with arrogance that rivals that of federal politicians. And that is the only thing that the employees at this store have shown me they are capable of.

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T L

Ugh, I got the wrong control arm. The girl helping me seemed clueless. When I went to return it, the guy at the register needed my plate number. I didn't remember it, but I had the VIN. He said it was too long to type, so he wouldn't take it back. I was like, "Fine, just do a return, and I want my money back." He said they don't do returns on cash purchases, seriously? Luckily, I paid with a card, so he did the return. The last time I go there, the guy was rude. Watch out, you can't get a refund if they mess up and give you the wrong part.

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Jenna Sells

I’ve been here many times, and the service has always been satisfactory, but unfortunately I won’t be coming back again. I asked for help 3 different times from 3 different employees with a stuck clip on a part, so I could see which type of connectors I needed, and I got no assistance besides someone handing me a screw driver. One bloody hand later from fighting with the clip, I went back inside to return the screw driver. When I turned around to leave, clearly upset, the staff just said, “Goodbye!” While I was trying to ask for the part I needed, the staff was talking about how “the big boss” was “bitching” about where they parked their cars. Not the level of service I expect.