O'Reilly Auto Parts CA 94118

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Jade Jimenez

I had some issues starting my car and figured something was wrong with my battery. I took my car to Oreily for a battery check and Henry was extremely helpful. I got home from work really late so I did go in nearing closing time just to see if they were able to accommodate me, and I was expecting that it was too late in the day. Henry was the one who took the time to check out my battery and fixed something that was placed incorrectly. Thanks so much for the above and beyond customer service!<br><br>I went again several days later and Nicholas helped us out. He was very nice and helpful as well.<br><br>Thank you Oreillys for all your assistance!

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Devin Plant

Roberto did some research and found the right part for me. Sean had plenty of diy knowledge to lend. Henry helped with logistics and had the handoff on time

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Curran Robertson

I tried to buy a serpentine belt here. My a/c compressor pulley broke, so I wanted to take it out of the loop. I measured the dimensions for the new pulley and called this O'Reilly's to see if they have the correct size. The guy I talked to didn't know how to search for a belt size and didn't seem to comprehend what I was talking about. He became upset due to his own incompetence. He transferred me to who I think was the manager, who also couldn't figure out how to search for a belt size. He told me, "That's the problem with modifying your vehicle." Not only were the employees at this store incompetent at their jobs, when asked to complete a simple task, they became upset. I understand that these chain stores are hiring random people these days, but to get upset at a potential customer for simply asking for a part is obviously a poor business model. I called NAPA later and had no trouble getting the right belt size.