Detroit Axle MI 48220

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Thomas Nemeth

***update*** 1/16/26<br><br>After nearly a month, I am finally receiving only a partial refund for my return. Initially, I was told I could only receive store credit because the return was allegedly outside the return window. However, I shipped the return shortly after the return was initiated, and the delay was due to FedEx taking approximately two weeks to deliver the package.<br><br>Now the company is only offering a partial refund on the basis that the part was “damaged”—even though the item arrived damaged, which was one of the stated reasons for the return, and it was never installed or used. After paying approximately $230, I am receiving about $90 back, and I was also charged shipping and a restocking fee that was not clearly disclosed during the return process.<br><br>I attempted multiple times to resolve this through customer service and requested escalation, but escalation was refused. Based on this experience, I would not recommend this company.<br><br>—————————-<br><br>Decided to try because of local and price. Ended up being a large headache. They sent me the wrong parts (and damaged), told me I ordered the wrong parts (no good way to verify that), and then made me pay to send it back. Wanted to support local but will have to go big chain now. Super disappointed. Customer service wasn’t rude but definitely not professional (short, quick to blame, cutting off when trying to explain the issue - took us three tries to get there). Wouldn’t advise ordering anything, definitely go to them in person.

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Jason Bennett

Good pricing, terrible customer service. Order an alternator online on a Sunday. Needed it asap so I emailed their customer service to see if I could drive down to pick it up instead. Received an email back at 6:32am Monday from ‘Frank’ stating I could pick it up and he provided me with the address for pickup. Drove 2+ hours in a snow storm to get there and was told by the rude cashier that they couldn’t give me an online order and it had to be shipped. I explained their customer service department told me I could, she got the manager who said I could pick it up there I just needed to call their customer service number and they needed to provide him with authorization for me to pick it up. Talked to their customer service on the phone and explained it all, this gentleman told me it was not possible at all and that ‘Frank’ was wrong for telling me that. He offered me 10% off my next online order for the mistake. I canceled the online order, placed an order in person and had to drive another 30 minutes to the warehouse to pick it up. Total of 5 1/2 hours of driving and dealing with this to pay ~$20 more for a part that they did not have to ship to me… the 10% next order discount was a joke. Will use Rock Auto moving forward. Same great prices and great customer service.

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Fonsi Noriega

Terrible! SAVE YOUR MONEY I ordered a set of brakes for my family car instantly before shop put them on they warned me they were bad quality I was already out $170+ just in parts now labor another $200 first drive brakes sounded like metal in metal contact I thought maybe settle in period. I was wrong next day brakes already rusted mind you car is garage kept went on few weeks still noise I contacted in they told me send pictures and videos sent them in they said call us, I call they said have any shop anywhere around you say they're faulty and we'll replace them free of charge, I get that from them a few more days they respond call us, now new person tells me I need written proof, I get written proof send it in call us new person says get us a receipt from the shop, I get an invoice from the shop letter and everything. Mind you I was told by the first two people free of charge they will send new parts that wouldn't be faulty I also asked so what if the new parts are also faulty they said they'll just keep sending me new parts. I know funny right. So I get not he call with a new person now to get my parts sent over he quotes me $94 dollars for shipping but the parts are "free" I payed $0 in shipping for my $172.26 order. This is for my family car I have two kids under the age of 5 don't even drive the car a lot but it's so unsafe I had to spend anothe 300 to get good quality parts. I advise no one buy from here please save your money and yourselves !