Advance Auto Parts GA 30316

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Nathan Skinner

I had a horrible experience dealing with Advance Auto Parts. I came here yesterday to purchase an OBD2 scanner with live data reading, which they keep behind the counter. It was $70 which is a bit steep, but I wanted it then and there so didn't mind paying extra. I didn't get a chance to inspect the box because it was kept behind the counter, so upon returning home I looked and saw that the OBD2 scanner I had purchased did not feature live scanning. I promptly returned about half an hour after purchasing the scanner, and the man there informed me that he could not approve a return without a manager present. He told me to come back the next day, today, when the manger would be there, and I could return it. This morning, I came back to return the item, and the manager told me that I could not return it because they didn't do returns on "those". I informed him why I was returning it, that it didn't do what I thought it did, that it hadn't been used, what the man the previous day had told me, but he refused to return it due to "company policy". Ok, I said, so I left and phoned Advance's customer service line. The man on the phone told me that they didn't do returns on electronic items. I told him all that had happened, and he actually suggested that I try to go to another Advance Auto Parts to return it because he couldn't do anything. He told me that it was my fault for not looking at the box before purchasing it, which I couldn't really do given that they keep them behind the counter. I can't believe he would actually suggest that I try to go return it at a different Advance after telling me that there's nothing he could do and about the company's slimy return policy. I feel scammed by this company and I will never be giving them my business again. Do yourself a favor and go to a privately owned company or just get your stuff on the internet instead of this shady company. What does a giant corporation like Advance Auto Parts gain by treating me this way and practically stealing my money?

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Jordan Knight

Used to be a really great place, they were all about helping you — you have a problem with battery or wipers or anything else, they were there to help. Went today, guy said “bro, not today — it’s cold, you can ask someone else”.

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James Butler

My go-to neighborhood Auto parts store. Staff is helpful and offer cost saving suggestions when I've been working on my own car repairs. Will always go to them first over other stores plus its in walking distance to my home.