DFW Tows, LLC TX 75212

A

Arianna Reviews

This tow company is SO sketchy and SO sleazy for SO many reasons:<br><br>1. They towed my visitors car within 5 minutes of the permit expiring because they don’t allow for overlapping permits. So within the 5 minutes it took to park the car and go inside to get the code, the car was gone.<br><br>2. When we called to see when they picked up the car, they hung up on us. We called back and then they hung up on us AGAIN. We called under a different number and they finally started talking to us.<br><br>3. When we got there, the place looks abandoned, the lobby is empty, and the ticket window is blacked out so you can’t even see the person you are doing business with.<br><br>4. They towed the car 30 MINUTES AWAY.<br><br>5. The retrieval costs OVER $300 and when we asked for an itemized receipt, they said no. So we had to verbally get explained the breakdown of cost. Then when we paid, they asked for our ID. I’ve never been asked to show my license when using a card before EVER. And they make the cash payment cheaper for sketchy reasons iykyk<br><br>6. When getting the car, the instructions they gave were HORRIBLE - “yea just walk out that door to the right and your car will be right there” WRONG, there were 3 cars in front, none of which were the wrongfully towed car. So they have you roam this large dirt lot in THE DARK to find your vehicle.

B

Beldhe Arun kumar

I had an extremely unpleasant experience with this towing company. The customer service was downright rude, and the staff spoke to me as if I were a prisoner, not a customer. The business feels very unprofessional and borderline scam-like. There’s no transparency, as you can’t even see or interact properly with the staff.<br><br>They only accept Mastercard or Visa, which is very inconvenient, and to top it off, they charge an extra $8 if you choose to pay by card. Overall, an awful experience I wouldn’t wish on anyone.

S

SB

Just the absolute worst place. I understand it’s not a fun place to work and it’s not fun people to deal with but I dealt with the rudest person while I was just trying to ask questions about the charges. They lied to me numerous times about charges, and liability for towing. Every question I asked was interpreted by the rudest worker who called me a liar and told me I didn’t know what I was talking about. I asked why I’m being told there’s going to be a random 24 hour charge of $60 and they lied to my face saying I heard them wrong. I didn’t hear them wrong. They lied. They told my partner one overall cost for retrieving the vehicle and me a completely different one. I asked why that was and they refused to answer. I kept being interrupted. You ask for the evidence of the illegal parking and they gripe about having to do their jobs. It’s a completely predatory business. We will be filing with the state so they are aware of this business’ malpractice.