SDR Towing TX 75215

S

Scott Wheeler

This company was sent to me by Allstate through my Allstate towing coverage and they were great!! Sebastian was the driver, i got stranded about 8-830pm Wed nite. I was quoted an ETA of 945pm-1045pm but Sebastian called me at 921 saying he was 20-30 mins away & he was a super nice guy very easy to communicate with and we discussed my vehicle breakdown and he has some mechanical knowledge so that was very helpful as well and we talked on the phone until he arrived which was only about 25 minutes after he first called. So first I was impressed by his professionalism and his prompt arrival. I could tell he was very experienced just by the way he handled the pick up of my vehicle. And the ride to my apartment in his truck went totally as expected. I've had some problems with my vehicle lately so I got scammed by a different towtruck guy last week- but my wonderful experience with Sebastian of SDR towing was totally wonderful professional and as expected.... I'm getting AAA motor club membership - but after my experience with Sebastian and SDR last night I have decided I will keep my Allstate towing coverage in addition to my AAA membership so I'll have double protection because SDR is very professional!<br><br>Also, as I expected, Sebastian assured me there would be no other charges and he was correct! My Allstate towing coverage was all i needed<br><br>(FYI: many don't realize If you are stranded and have Allstate auto insurance, you'll need to verify whether you're in the "Allstate Motor Club" or just simply have "roadside coverage on my Allstate auto policy"....apparently Allstate is working to help the public understand the difference to eliminate the confusion. My agent himself explained all this to me last week And that helped me a lot!...... if you're confused about your Allstate roadside coverage please don't hesitate to call your agent & they'll explain it to you)

J

Joiquala Williams

If I could leave 0 stars I would! This service is completely unreliable and unprofessional. I was told my tow driver would arrive between 6:20 and 7:20. By 7:20, there was zero communication. I tried contacting the driver — no response. When I finally got through, I was told he was still a full hour away. That’s a complete waste of my time and a blatant disregard for customer service. If you value your time or need a dependable towing service, look elsewhere. This company is disorganized, lacks accountability, and clearly doesn't respect its customers.

B

Brandon Varn

Great company dynamics with the new ownership! Had my vehicle towed really quickly after dealing with a standard service. Can't recommend enough.