O'Reilly Auto Parts TX 75216

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Paul Ladd

This location features new leadership and boasts a diverse team. The staff is exceptionally friendly and always welcoming, contributing to a positive atmosphere. Additionally, many team members possess a strong understanding of car systems, making them a valuable resource for customers seeking assistance.

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EMANUEL HAGGERTY

I am a disabled veteran who purchased a serpentine belt for my vehicle in June 2025 at the Lancaster store. In October 2025, the belt failed. I attempted to return the item with my receipt, identification, and the part itself. The staff was unhelpful, disregarded my inquiries, and communicated exclusively in Spanish. Ultimately, they refused to replace the belt, stating I could not verify its origin from their store.<br><br>Following my report of this incident to corporate, they unfortunately contacted an incorrect store location. I subsequently spoke with Mr. Garay, a manager, by phone. He clarified that while his store was not responsible for the initial issue, they would resolve it. Within an hour, the store manager from 2515 S. Marsalis Ave personally delivered the replacement part to my residence, offering an apology.<br><br>I deeply appreciate Mr. Garay's assistance. This positive resolution has alleviated the need for me to express my dissatisfaction on social media platforms or veteran-specific websites. Well done.<br><br>P.S. I am mobile now, and I will post later the individuals that treat veterans like this. At this point corporate has not taken action against the bad store, or praised the manager that did the right thing. I have not heard back from them... bad business, and I will let it be known.

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Zennah Alexander

I absolutely love this location. Diamond was so very helpful and what I needed today, plus she put my windshield wipers on in the rain! I received customer service at its finest today, thank you O’Reilly.