Cupertino Auto Tech CA 95014

R

Rui

I have been a customer at this shop for about two years. The shop recently changed ownership, and the new owner is professional and honest when you communicate with him directly. Unfortunately, there is a serious issue with one Chinese-speaking staff member. When I went in for service, this staff member immediately pushed a “major service” simply because my car is old, without checking the vehicle or asking about its condition. I clearly told the owner that I only wanted an oil change and for them to check the transmission fluid, and to call me if anything needed to be replaced. The next day, when the shop called, I asked this staff member to help translate because of the language barrier. Instead of confirming with the owner, he laughed, said my car was very old, and insisted the transmission fluid must be changed. Only after I asked him to check directly with the owner did the owner clearly say the transmission fluid did NOT need to be changed. The owner was professional once involved, but this staff member’s attitude and lack of professionalism are misleading and take advantage of language barriers. I strongly recommend speaking directly with the owner and being cautious with this staff member.

J

Jesus Nuñez

Great service! They are very professional, reliable and kind; the prices are very very reasonable in both working hours and parts; when you see the bill and check the prices of the parts online there is almost no difference, which is pretty unusual as most places add a big percentage on parts. On top of that they are 100% honest: yesterday I went there thinking that my car had a serious overheating problem and they called me a couple of hours later telling me that the car was OK and the problem was caused by an incorrect usage of AC; they (the owner and Carlos) kindly explained to me the issue when I picked up the car today and didn't charge anything. My car is an old Toyota Camry and my business with them is mainly maintenance, which for this car is very cheap: basically some oil a couple of times per year, so I'm not a big source of income; they just take care and respect all their customers; I love that. This is one of those places where you'll always see a lot of cars and it's clear to me why so many people trust them.

M

Meng Pang

very good service and affordable price, I have been charged for more than $400 for the same service at my Honda dealership but here saves me a lot of money and time and the Steve is very reliable to also check my oil refill request with me. Will come back again in the further for sure. Highly recommended this one to the other car owners.