Crash Champions Collision Repair El Cajon CA 92020

M

Mary Halub

We went here to repair our truck after an accident and they were on it! Came out cheaper than what insurance quoted and they finished it exactly when they said they would. There was a little issue with insurance giving us the run around but the shop handled it all for us. Overall we were super impressed, work was excellent! Everyone we dealt with was super nice and kept us updated every step of the way. Would recommend and would go back for whatever other body work we might need in the future.

R

Ricardo Ibarra

Had the unfortunate situation where someone else ran into my assigned fleet vehicle. Long story short the insurance company opted to assign the job to this particular company & location. From my personal experience the entire process was straightforward with zero issues. The entire staff was very knowledgeable and helpful. The truck itself looks identical to what it did before the accident. Thank you Renee and crew for the opportunity to share with others the quality service you guys provide.

R

Raulito

I am writing to strongly advise anyone considering Crash Champions Collision (formally known as King Service) to steer clear. My experience with this establishment was profoundly disappointing, bordering on negligent, and I cannot emphasize enough how much I regret bringing my vehicle here. I took my vehicle in for repairs on three left panels (front bumper, fender, and driver door). From the moment I stepped into the shop, it was clear that the staff was utterly disorganized and unprofessional. There was a shocking lack of transparency, coupled with a pervasive sense of dishonesty. The staff provided inconsistent information—telling me one thing while telling the insurance company another—and repeatedly delayed the work without legitimate reasons. While I understand that delays can occur due to back-ordered parts, it became evident that these delays were a direct result of the shop's negligence. To make matters worse, I later discovered that the individual initially handling my claim, Todd, was fired for what the shop itself described as "shady practices." This revelation speaks volumes about the integrity, or lack thereof, of this business. When I eventually received my vehicle back, the issues were numerous and unacceptable. The car had visible scratches, misaligned panels, missing parts, loose bolts, and screws, not to mention additional dings both on the exterior and interior. The paint job was atrocious—far below any reasonable standard of quality. To add insult to injury, the interior of my vehicle was left filthy, with dirt, stains, scratches, and chips everywhere. The shop couldn't even be bothered to give it a courtesy cleaning. Furthermore, during the painting process, my front windshield was cracked. Instead of taking responsibility, the shop informed me that I would have to pay $600 out of pocket to have it fixed. The unprofessionalism extended beyond the work itself. When I expressed my frustration, I was met with dismissive and condescending remarks from the staff, including statements like "It's just a car, at least it runs," "You get what you pay for, and insurance companies are cheap, so what do you expect?" and "What else do you want to complain about?" These comments were made by a tall, thin, middle-aged Hispanic male staff member, who rolled his eyes at my concerns. I filed a formal complaint with my insurance company and urged them to investigate this body shop. Dealing with [Body Shop Name] was a complete nightmare, and I wouldn’t wish this experience on anyone. Despite assurances from my insurance company that the shop would contact me to correct the repairs, I have yet to hear from them. The shop has been entirely unresponsive to my calls, leaving me with no recourse but to pay out of pocket to address the numerous issues left unresolved. If I could give this shop zero stars, I would. The level of unprofessionalism, poor workmanship, and outright disregard for customer satisfaction is appalling. I urge anyone reading this to avoid Crash Champions Collision and spare themselves from a similar ordeal.