Garden Grove Hyundai CA 92844

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Antonio Chitay

Bought a used 2024 F150 from this dealership a little over a month ago. Sales experience was typical but dealer added a aftermarket bed liner since the paint was scratched up on truck bed which was fine but issue is on the poor install. The factory side bed moulding was removed by breaking all the clips and then they added adhesive to set it which would have worked if they applied pressure to mate the surfaces. Piece almost flew off on the freeway. So reached out to Dart the salesman who sold vehicle and sent request for support on their website with no response. I ended up buying the piece from ford today and installing. Also the tail gate screws are coming out from the same install but I’ll get to that later lol. Wouldn’t buy used vehicle at this dealership.

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Eric Chu

1 Star Review I will begin by saying firstly, that I'm cheap and I'm Chinese. The two don't go very well when your "cheap-chinese" senses detect a scam before your eyes. Those senses came of course, at a cost. I've had my fair share of the experience (scam), but you learn overtime to be more alert and by asking more questions. Now that is out of the way, this review is not directed only at this dealership, but dealerships across the board on how they charge for services. It's also my hope to educate anyone who is not more thorough, to ask better questions before blindly paying for a quote. To help you jump start your education and be better informed, a dealership's biggest cut for gross profit is actually in service and parts. In addition, most people do not understand car mechanics and thus, believe everything the technician says. Thankfully, because I'm cheap and chinese, I've taken courses on basic auto tech in another lifetime, which helped me to be familiar how parts function. My wife recently said car was making sounds. So, I drove it around, thought it was the tires. I went to get my tires checked, thinking that may have been the issue. While at it, tires were about time to replace, so I purchased a new set of tires and hoped that it would have resolved the odd sound I was hearing. A few days passed. I still hear the noise and told the wife, I'm going to bring the car into the dealership and have them check it out. This is where I purchased the car and it should be under warranty. I scheduled an appointment first thing in the morning and took it in right on time. The staff helped me immediately without me having to wait, and so I explained to them the issue. They quoted me a preliminary estimate of $275 for the diagnostic if the issue found is not covered by warranty. After waiting about 4hours, the adviser gave me the bad news. Your car had hit something hard and it bent the strut requiring it to be replaced. Since it was caused by an accident, it will not be covered by warranty. I called my wife and asked her what happened. She said she hit something....and so, that pretty much explained the damaged strut and sound. Went back to the adviser, told them to provide a quote on the repair if I were to get it fixed with them. Out the door, $3,700 for the repair for one strut and $150 for the realignment and with a total cost of over $4,000.... While still in the dealership, I went to look for the OEM Hyundai parts to see how much does it actually cost for parts and estimate on labor. To my biggest surprise, the total cost of parts was about $575.. If I were to add a premium cost to labor at $200/hr and perhaps it taking 2hrs to complete, I should be paying about $1,000. I showed the adviser item for item genuine Hyundai Parts on their site to how much each part cost and questioned how the quote he gave me totaled to $4,000? After waiting a bit longer, he came back with an itemized estimate of about $2,400..Yet after doing an item by item comparison, it was not worth getting the car repaired there. I was so mentally exhausted with this whole thing, I told the adviser, I'm going to just pay the $275 diagnostic and take the car elsewhere to get it repaired. Lessons to takeaway: 1) NEVER hit a pothole. 2) Educate yourself when they quote you on service repairs. 3) Ask them questions and have them itemize everything. 4) Don't trust dealerships. The only reason I went to the dealership was because of the warranty and I thought this would have been covered.

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Leila Belghiti

A few weeks ago, my wife and I purchased our leased Hyundai Tucson. David helped us and was absolutely incredible. I truly cannot express how much his genuine kindness, patience and knowledge made us feel comfortable while making this decision. We have all had terrible experiences with sales staff, and he really broke that stereotype ! If you have any questions, David has the answers! Feel confident and informed, ask him to guide you through your next choice!