Glendale Dodge Chrysler Jeep Ram CA 91204

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Bobby Lincoln

I brought my Ram 1500 Rebel (about 10,000 miles) to Glendale Ram because of a significant door rattle that made it difficult to listen to music and was noticeable while driving. The service manager was able to quickly reproduce the issue, which I appreciated, and diagnosed the door panel as coming apart. The repair was covered under warranty and the truck was taken in promptly. When I picked it up, I immediately noticed the replacement door panel trim didn’t match the rest of the interior. I pointed it out before leaving, and they took photos and said the correct panel would be ordered. It’s now been about two months, and the part is still on backorder with no clear timeline. I understand that supply issues happen and may be outside the dealership’s direct control. However, the repair remains incomplete, the interior doesn’t match, and the original rattle hasn’t been fully resolved. I’ve had to call periodically for updates, and communication has mostly been reactive rather than proactive. What started as a straightforward warranty visit has turned into a much longer process than expected. The initial handling was prompt, but the follow-through and overall experience have been disappointing so far.

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Izzy

After 3 months of searching for the right car. I purchased my first jeep, a 2022 cherokee latitude lux in May 2025. 7 year warranty, price was VERY reasonable. I Was out the door with a new car within 4 1/2 hours. I've had this jeep for 5 months now and I am extremely happy with this purchase. Thanks to the team for hearing my concerns, questions and reasoning for a comfortable and affordable monthly payments as well.

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Sunny

Visited Alfa Romeo Glendale Service today, and this was by far my best experience! I’ve had my car for three years and dealt with three different advisors before, and honestly, I was never fully satisfied—they weren’t very patient and sometimes felt a bit disrespectful. This time, Eder, the manager, was amazing. Super respectful, pleasant to talk to, and made the whole service easy and comfortable. He even arranged an Uber and took care of all my requests. Definitely the best service experience I’ve had here so far! On a side note, one of the advisor at the front counter made me feel uncomfortable. (Left hand second,Hilbert) Almost every visit, he would give customers a measuring look, but I never saw him actually helping anyone. It felt a bit biased and really put me off.