Future Ford of Roseville Parts Center CA 95661

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Nathan Vorhes

Jason was awesome, called super late in the day just before closing and he helped me find a small individual gasket that I needed for a job. Thank you so much for your help Jason! :)

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Malik Junaid

I explicitly called ahead to confirm whether the vehicle I wanted was in stock. I was clearly told yes, which is the ONLY reason I came in. That information turned out to be completely false. After arriving, I was made to sit and wait for over an hour, only to be told they could not even locate the vehicle anywhere on their lot. Multiple employees searched multiple yards and still couldn’t find it. That alone shows how disorganized and careless this dealership is. Instead of being honest, they wasted even more of my time by taking me to another Ford dealership, had me drive the vehicle about 8 miles back to their main location, and then kept me there for nearly FIVE HOURS doing paperwork and discussing a deal that should never have existed in the first place. After all of that after hours of waiting, driving, and paperwork the salesperson Benjamin, who was handling the deal, finally came back and said: “Sorry, the vehicle is already sold. We don’t actually have it in stock.” This is beyond unacceptable. This is bait-and-switch behavior, complete disrespect for a customer’s time, and a total lack of professionalism. If the vehicle was already sold, that should have been disclosed before I ever stepped foot in the dealership, not after wasting an entire day. This was one of the worst dealership experiences I’ve ever had. Dishonest communication, incompetence, and zero accountability. I would strongly warn anyone considering this dealership to stay away unless you enjoy having your time completely wasted.

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Casey

I feel like I get the run around from them every time I come in here. I have a battery under warranty and wanted to test it, but future ford will not have a look at it unless I bring it in with the car (which will not start, because of a dead battery?) so in order to test it, I have to have the whole car towed to them. It just seems rediculous...