LKQ Heavy Truck, Henderson CO 80640

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Lila Hart

Great place only bad part was a piece to a part we got and said we needed for sure with it was cut off and trashed hopefully it don't affect our repair but otherwise staff was greate price was way better then expected will most likely return again for more parts

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Arthur Baldensperger

You need to reevaluate your drivers. I had your driver run me off the on ramp from Ward to I-70 when it was a merge he was not letting me merge! 12:20 pm on 10/6.

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moecal

Update: I did buy my tires from LKQ. Ken (manager) started following up, saying he knew what happened and it's not the way LKQ does business and he'd like a chance to fix it. He asked if he could take another shot at earning the business (Of course yes - we all win when we support local business) and made an offering that was clearly unprofitable for him, in other words it was obvious his pursuit was only to make it right, not to make money. His offer was so generous that I only took him up on some of it - a chance to show partnership from both sides. In the end, he worked out a deal such that my overall LKQ experience is a win. Sales experts have often said your best chance to earn long term customers is in how you deal with problems. If you ever leave a negative review for a company, make sure it's factual, honest, not sensational and not inflated. It gives you a best chance of finding a long-term win-win partner relationship. Thanks Ken, best of luck with the business. Lesson learned: When LKQ gets a good matched set of tires, they are purchased almost immediately, like same day. Call in and ask how to best get in line for the next set. Original review, now obsolete: This company was so inconsiderate of my time. I was looking for used drive tires. I called 3 separate times to ask questions, mainly how to best work with them, especially since their site shows no date codes so there's really no way to shop/purchase. I filled out the Information Request on their site and emailed one of the counter sales people with his permission. It was all to say that before I drive 3 hours roundtrip, can we just assure that I'll be able to make a purchase. Filling out the information in writing was to allow them to pull the info together at a time convenient for them. They assured me yes they have enough tires, and said they can't keep the site up to date, and just come look at them. Due to Denver traffic, it ended up being a 5hr total trip, including an hour on site flipping tires to see date codes. When I arrived, I said I was looking for used drive tires. The guy at the counter said "well do you know what you want because we have thousands". Sounded promising. They ended up having something like 120 (my best estimate). 80% were retreads, 10% were marked as "used" (not retread) but were still retreads, and of the remaining 10%, nearly all of them were 2017 to 2019. So there ended up being about 6 non-matching tires that really could be used on the road other than trailer. Most other companies list the date code on the web page - a tire has nearly no value without it. I get it - used tires aren't big money, but isn't a $1200 sale worth just a little effort? It is elsewhere. I did everything I could think of to try make this easy for them and now I blew a lot of mileage and 1/2 day of PTO.