ShopRite of New Milford NJ 07646

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Nehal

This ShopRite is little further from my home, so I have been here only couple of times in past few years. But during my latest visit I got mesmerized by the sheer size of this place. Its has aisles after aisles of grocery and home goods. Huge inventory with lots of variety. Even saw my favorite zero sugar Fanta in Coca-Cola section. Despite being this huge store, it is very clean, bright lights and well maintained. Saw few employees were cleaning dust of the floor. All goods were tidy in the shelves. I went in to get some flowers. Found bunch of beautiful bouquets. Multiple number of self checkout lanes were open. Was super easy and convenient check out experience.

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Claire Skelley

I ordered from the store for delivery and half for many years cause I found it to be much better than the hackensack location However, overtime that has changed because they apparently most of the items are packed from a warehouse and people don’t know how to pack the items i.e. produce with canned goods This week, I placed an order For delivery this morning I received a phone call that because my payment didn’t go through. I’d have to pick up the order. I called to explain that I had to freeze my card due to possibly being stolen and they run it through. Catherine’s answer was this.. We have a new policy if the card doesn’t go through, you have to pick it up. I explained my situation she said well you don’t shop here often enough so You have to come here and we’re too busy for this The food was already shopped for so now it’ll take you more time to unpack it than to have just rerun my card

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Sunflower Seed

I normally don't post reviews to vent, but I wanted to share a small experience. Jeremy at the register was very kind and even helped me bag some of my items, which I appreciated. As I was walking toward the exit, another employee (I believe his name is Ron, he wears glasses) was turning on the automatic door. I may have walked up a little quickly, but I was surprised by how sharply he raised his voice at me. It felt unnecessary, uncomfortable, and intimidating. I understand employees have tasks to manage, but speaking to customers in a calmer, more respectful tone would make a big difference. Thankfully, I didn't let it ruin my day - just something I think the store should keep in mind moving forward.