Ansonia General Auto Repair CT 06401

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Erica r

Update #2 I am going to make this short and sweet. After my husband spoke to the owner of the shop and took our truck back for repair the owner explained everything. He tried to save an already compromised/bad part of the truck to spare us an expensive cost. He did state that it might not work, but still made an effort just to help us out. When it did not work and a major repair was needed the owner partially refunded the cost of the last repair and applied that to the repair bill. The repair is not one many mechanics actually do, but he does and did the work excellently. He repaired the truck and actually found potential future major problems and repaired those too. Now, how many mechanics do that? Most of them just stick to the repair job and send you home knowing something else is going bad. He repaired everything that he came across that was problematic. He actually did above and beyond what he was supposed to do and charged thousands less then other mechanics for the job. We were wrong in our thinking that he was being dishonest. He has proved to be a very honest, hard working and excellent mechanic. My husband says, a good mechanic is hard to find and he is a good one, he feels comfortable bringing his car to Ansonia Automotive Services. Update My husband was able to speak with the owner of Ansonia Automotive Services LLC. and something is being worked out with our vehicle. I will update the rating and give more information when the matter has reached a resolution. Spark plug came out and I went there for repair. Work lasted a few months and it happened again at the same spot. I thought it was a different spot but it wasn't. The owner pretended it was a different Spark plug and charged me again several hundreds of dollars to fix the issue. It fell out in a few days. When I called he said it would cost me over $2000 to fix it. He did not mention that he should not have charged me for the second fix because it was still under warranty. To be treated so dishonestly is horrible. This is the only car for our family and we are on a tight budget. The owner should be ashamed. If I can rate lower for how I was treated I would.

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Larry Reid

Took my truck to these people little over a year ago for my clutch slipping. Had to pay $1,300 for parts and labor. Clutch was $250 and labor should have been about $500 for this job. I paid because I needed the truck back asap. The very next day the clutch started slipping again. Brough it back and they said it was the clutch master cylinder, they replaced it $250 for an $50 part and it was fine after. But why was my transmission removed again if it was just the master cylinder? Fishy? 14 months later (today) my truck is having a hard time getting into first gear from a stop and it’s hard to shift into second gear. I called them up and described the issue. They said bring it in but before that I asked about the warranty on the work that was done. They said it’s one year parts and labor and that I am just past that so now I have to come out of pocket again?! No clutch only lasts a year! Don’t trust these people. The workers get paid under the table and not hourly. Paid by the job. Should be investigated for tax fraud.

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Xavier Frost

A truly great automotive establishment. Super friendly, amazingly down to earth and extremely fair when it came to the price. And lightning fast quality work that had me back in my vehicle in no time. Simply Amazing Service. I will ALWAYS bring my vehicles here.