MacDonald Auto Parts - NAPA of Torrington CT 06790

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Collin Wolfe

Ordered a part, they said it would arrive in one day, I waited 3 days to go pick it up and it was the wrong part after I confirmed with the guy multiple times what they were ordering.

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AKS WORLDWIDE

Very upset with my service. I had placed a NAPA order to this store 3 days before the online order said it will be ready for pickup in store. I did not revive any confirmation emails, phone calls, or emails for 2 days. I called the store the day it was to be completed and I was told by Zack, that the order was not looked at until I called. He then informed me that half of the items I ordered are discontinued, and the other half is not available in their store or in the radius of other auto parts stores. How could this be if I placed the order securely online? This needs to be fixed on their website. I should have known this before it was received online. I am very disturbed and unnerved by the service at this office. I am now in need of brakes and am unable to drive my vehicle, which I use for work. I should have received some type of communication from this store days ago but it seems that they were not concerned with this customer’s order.

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Arthur Currier

Great people great knowledge there, they help get your car back on the road again with good quality parts