Naples Towing & Recovery FL 34104

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Rob Rotondo

After waiting more than two hours for my contract roadside assistance (and getting the runaround from a rude third-party provider, Bald Eagle), I finally had enough and called Naples Towing. Best decision I made all night. Tatiana in the office was calm, professional, and immediately took control of the situation. She had help dispatched and on the way in about 15 minutes. No attitude, no excuses, just action. Then Cleave showed up and completely restored my faith in humanity. He was genuinely caring, called me as soon as he was on his way, and handled everything with the kind of professionalism you don’t see often anymore. You could tell he actually cared that I was stranded and wanted to get me safe and taken care of quickly. If I ever need roadside help in Florida again, Naples Towing is the only call I’m making. I honestly wish I’d started with them instead of wasting hours with the contract company. Fast response. Great communication. Real people who give a damn. Highly recommend Cleave and the whole Naples Towing team.

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Kimberlin Cruz-Canales

Not an honest business. My car was (rightfully) towed last night -was not a bit upset due to strict HOA. I call this morning to pick it up and was told it was going to be 375$. Automatically that seemed pretty high but I just knew I needed my car and I would go over charges once I got there. I go to pick it up at noon and price changed to $417 because of a 7+ hour (daily) charge, which i guess is understandable, but still $417 seemed ridiculous. I look at the receipt and they are charging me an extra $250 “Admin-Private Property Lien Release fee”. Even the man attending me was clueless to why that was there. I had to get back to work by 1pm so I told the man I WOULD be disputing this scam of a business. Mandated by Florida statue 715.07, tow companies MUST have rate sheets posted listing ALL CHARGES and have it clearly visible for the public to see. Attached is the rate sheet at their place but no where is a $250 admin fee, but there is a $100 admin fee. They charged me $150 extra dollars. I have emailed a demand letter for the return of $150. Everyone needs to be informed and go against fraudulent businesses like this. These businesses prey on the uneducated.

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Sean

I broke down on the side of the road early on a Saturday morning and called Naples Towing & Recovery. They sent Cleave out to assist me. He arrived quickly, was professional and friendly, and handled everything efficiently. Great service during a stressful situation — highly recommend.