TA Automotive of Conyers GA 30013

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Cheryl Treadaway

ONE STAR, only because there is not a NO STAR choice This is by far the worst car repair place I have ever experienced! I have a 2001 Toyota Prius and it needed some electrical components repaired. I was told by them they handled electrical issues. I needed a Check Engine light turned off and my outside mirror adjuster fixed to respond and door lock issues. addressed The main issue was the gas mileage readout would not light up. I came back that same day to pick it up and after paying almost $2000, the service manager mentioned AFTER he processed my debit card, telling me that my dashboard was broken, and in his words, “It was my fault, because my car is so old.” Had he told me that this was a possibility, I would never have proceeded to replace the mileage component… The service manager at Nalley Toyota at Stonecrest told me my interior was in impeccable condition for it’s age. IT has been garaged since I bought it in 2001.. This service manager at TA took no responsibility for the mechanic breaking my dashboard.. I left in tears and before I got home the check engine light came back on. I called and made and another appointment for them to turn off the check engine light, which they charged over $150 to fix …. I was told it needed another part to completely fix it…so he ordered the other part.. I called in to set up another appointment after waiting most of the day, I called and said I need to pick up my car… He wanted to keep it 4 more days, he was working on the mileage component and not the check engine light… I told him I could not do without my car for 4 days…… I had no idea he was working on the mileage component again… I did not want my dashboard broke more!! He advised they sent the wrong part for the check engine light and it may be in next Tuesday…I told him that TA should take some responsibility for the dashboard since he never indicated that breaking the dashboard would not be their responsibility.. And why did I pay over $150 to fix my check engine light and it is still shining???. He said he would discuss the issues with the owner… the next week, I called and he said he had not heard from the owner yet and that he was a very busy man… I asked if he let him know it was a customer issue and he indicated he did.. It has been two full weeks and not a word.. A friend of mine brought her mechanic to my house for him to take a look.. He fixed the check engine light within 5 minutes by professionally repairing a broken wire next to the air filter, picture included.. He also advised the mechanic who worked on the dashboard apparently did not know how to properly remove the dashboard and that my dashboard was certainly not deteriorated and was in very good shape..picture of dashboard covered with scotch tape, which was TA’s fix, picture also attached. If you like your car and need electrical components repaired, please search for another company… Also the check engine light does not have parts, it is a wired system hooked up to all the engine parts.and has codes indicating the area that needs attention. I even asked TA manager if he could disconnect the check engine light and he said “No, you need to know when there is an issue” …. My response was ‘How will I know there is an issue if it is always on” My car has been devalued by TA tearing up my dashboard. and they got paid well to do it.. PLEASE DON’T WASTE YOUR MONEY !!!

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Sharon Johnson

TA Automotive was great. The shop is clean and the staff was helpful. My car was shaking. I brought it in for a diagnostic test. Wouldn’t you know, they found the oil cap had a crack. The staff (Ken) ordered another cap while I waited. Cap was replaced and no more shaking. I was offered to come back to do another diagnostic test to make sure everything is ok. Ken also gave me a courtesy list of maintenance items. Good job. Great service. I recommend TA Automotive.

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Ray Oculus

I brought my vehicle in for an oil leak and paid over $400, including $174 for a diagnostics. I was told that I needed to replace my Valve Cover, although I recently replaced this part prior somewhere else. They were sure it needed to be replaced again. I said ok and they insured me the issue was repaired, yet the vehicle was returned to me still leaking oil. If not leaking more oil. When I raised the concern, I brought my vehicle back. I was informed there was now an “additional issue/new Issue” and that resolving it would cost another $300. Rather than taking accountability for the unresolved repair, the manager insinuated the oil leak was possibly my fault after leaving the shop. Also that the issue was resolved. which was both inappropriate and unprofessional and dishonest. Additionally the manager offered a $12 discount, After me asking for my money back. Which felt like a mockery and dismissive gesture given the circumstances. I discovered the business advertises online coupons for returning customers who spend over $300($50 off) —information that was never disclosed. When asked about it, the manager stated he was unaware because he does not review the company website. That response is concerning for someone in a management role. That level of ignorance is unacceptable. Overall, this experience reflects poor communication, lack of transparency, incompetence and questionable service practices. My car is still leaking and I wasted hundreds of dollars. I would strongly encourage potential customers to proceed with caution and to thoroughly document all interactions.