CARSTAR Universal Body Shop of Decatur GA 30034

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Jennifer Poore

This body shop truly puts Customers FIRST! They listen, keep open communication lines, follow up to ensure all car issues are resolved, and do exactly what they have promised. And REGGIE .. he is AMAZING! In all of our personal confusion concerning auto insurance claim and what we needed to do/not do, Reggie remained in constant contact and never once brushed us off or was too busy to listen/guide. He was so kind, respectful, and just a good human being! So.. if you live in or around the Decatur area and need a body shop to do your repairs, head straight to Carstar Universal.

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Barbara

CARSTAR did an exceptional job! My bumper looks exactly like it did before the accident—you’d never know anything happened. Reggie is the best, and the entire office provides excellent customer service from start to finish. Bonus points for the bathroom too—surprisingly clean and really nice! Highly recommend.

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Octavia Romans

I dropped my car off at CARSTAR almost five months ago to repair the front driver-side doors and front door panel. Unfortunately, the entire experience has been extremely disappointing from start to finish, and I strongly recommend staying away from this location if you value professionalism and quality workmanship. The quality of repairs was far below standard and absolutely unacceptable. There appeared to be no quality control or independent review of their work at any stage. Throughout the entire process, the customer service was unprofessional, and the management team was consistently reactive rather than proactive. I felt there was a complete lack of empathy or urgency in addressing the many issues that came up. Not to mention, they removed my hood and did not properly reattach it, so when I arrived to pick up my vehicle, the hood was not secured. This was not only careless but also dangerous. One of the most troubling problems was that they lost my original car key, did not inform me, and then replaced it with an aftermarket key without my consent. When I requested an OEM key, they refused. I also asked the manager for her name and the official business address so I could file a complaint with the BBB, and she refused to provide even that basic information. When I originally dropped off my car, it had fuel in it. When I finally picked it up months later, the gas tank was below empty, and once again, no one took accountability. Overall, the experience was frustrating, exhausting, and far below what any customer should expect from a professional repair shop. CARSTAR failed on nearly every level, and I cannot recommend this place to anyone seeking quality repairs or trustworthy service. The only positive part of the entire ordeal was that the owner kindly covered my deductible — something I genuinely appreciate. However, despite that gesture, this was still a six-month experience I would not wish on anyone. Please avoid this location at all costs. They do not deserve a half of star. I had to select a star to post.