GROOT RECYCLING & WASTE - ELGIN IL 60120

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Brenda Dumper

I have an immense appreciation for companies that do not subject their customers to autobot / virtual purgatory and instead provide actual human customer service - Groot does that! Jessica was polite, she listened and helped me determine the type of service we'd need as we move into a new home, and she answered all of my questions. Thank you for providing real customer service Groot!

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Sherry W

The customer service agent, Melanie, was excellent! I had a billing inquiry and she was able to resolve my issue! She was knowledgeable, patient and caring! The guys who empty/pickup our trash also do an excellent job. I have seen them pickup trash that blows out of the truck or trash cans as they are emptying them into truck on windy days!

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Dani & Kevin Good

After my mom passed away I had to close out a number of her accounts. This has been an ordeal at a number of businesses, regardless of the fact that I have all of the necessary documentation. My experience with Groot & the help of Michele, was nothing but positive. Michele was able to help me finish any outstanding balance payments, close out the account, and provided me with directions for what to do with the garbage receptacles. She was very efficient & professional! Great service Groot!