Wellman Automotive IA 52356

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Ike Glinsmann

I can't overstate how helpful, honest, and friendly this establishment is. Some specific instances: -Cody, mechanic, spent 15 minutes on the phone outlining 3 options after suspension parts I ordered and delivered to their shop didn't fit correctly. He outlined them by cost, long-term implications, and his personal recommendation. "If I was in your shoes, I'd do 'x' and this is why." -A major suspension overhaul took significantly longer than expected due to additional unforeseen issues with the vehicle and to my own aforementioned mistakes in ordering. Throughout the process Wellman Automotive checked in with us providing updates and context to where they were at in the process. They were open and direct with competing priorities and set deadlines that they met. -Curtis, the shop manager, spent 30 minutes on the phone with me doing comparison shopping online to find the best parts, weighing pros and cons and providing real-time feedback on which brands their shop has found successful and which to avoid. When I told him to bill me for the time, he said "No way, I'm just happy to help!" As consumers, the trope is that mechanics will take advantage of our lack of knowledge to bill us exorbitant prices. The group at Wellman Automotive could not be further from that. I now go out of my way to tout their fantastic customer service.

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Ronnie Huffstetler

Great experience clean yard had exactly what I needed and worked perfectly after installation.

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Hanni Hernandez

I have used Wellman Auto on four or more occasions and had the friendliest, most helpful experience every single time. The owner treats me like a valued friend and has often found an alternative solution for me that saves me money. He has worked around my schedule and even lent me a car to drive when I needed it. He gave me my first smiling impression of what Wellman was as a community. I love all the employees and they very quickly learned who I was and call me by name, pronouncing it correctly! (in my case, that's pretty awesome all by itself). I rarely make the time to review businesses but felt this one really deserved to be praised!