Ellsworth Service Center KS 67439

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Sarah Schale

Ellsworth Service Center My 17-year-old son’s truck broke down on I-70 on December 26th and was towed here through our insurance. I was told they would look at it the middle of the next week, which I understood due to the holiday. The following week, we were told the truck had not been looked at due to other incidents, and communication was extremely poor. Calls went unanswered or the line was busy, and multiple texts requesting updates were never returned. I also rented a U-Haul car hauler through them and was never notified that the order had been canceled. When we picked up the truck ourselves, no one verified who we were or confirmed ownership—staff walked past us without saying a word. Anyone could have taken the vehicle, which is concerning. Overall, the lack of communication, follow-through, and professionalism was unacceptable. I would not recommend this service.

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BCWB

Motorhome broke down while towing my crv. Wound up with both vehicles needing to be towed as lost a CV axle on the drive down in crv. That bill was WAY less than I expected it to be. This was a Saturday. The owner searched for me a radiator for my motorhome in his inventory but came up empty then spent hours on the phone locating one for me. They let me stay in their lot without charging a dime more than the tow fee for any of it until Monday when I was allowed to borrow a company pickup to run to the town over and get parts. Very amazing experience. Awesome people. Caring and giving family owned business and it shows in everything they do. Thank you again George and Edi!!!

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Jonathan Schale

Very poor service. My son's truck sat there for over 2 weeks after they towed it there. They keep putting us off on looking at it. We ended up picking it up on a trailer and their staff never came to see who was taking the truck. Customer Beware.