Crash Champions Collision Repair Topeka KS 66606

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Kerrice Mapes

Absolutely amazing. Matt and the whole team went above and beyond. Communicated every step of the way with the repair, the repair is great, delivered the car to me (so I didn’t have to bother husband to leave work and take me). Even grabbed a forgotten item out of my car for me when needed and kept it safe at front desk. Polite. Efficient. 100% customer service. Will go back if needed, insurance or self pay - wouldn’t matter. Highly recommend.

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Desma Evans

When I tell you that crash champion did there job on my Kia K5 they did an AMAZING JOB. Staff where friendly very personable and kept me updated on when they started and how it was going and when my car was finished. If you are looking for amazing work this is the place to be. Thank you CRASH CHAMPION your staff is the BEST ?

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Haleena N-S

In the summer of 2022, I had hail repair work done at this Crash Champions location in Topeka. The vehicle in question was purchased brand new and I had owned the vehicle for less than 1 year when a hail storm passed through. My rental car allowance with insurance was a maximum of 30 days. I was supposed to get periodic updates on the vehicle status; that never happened. When Enterprise let me know that I was nearly almost out of rental coverage, I called the shop to check in. I was told my vehicle was in the final stages and would be ready later that afternoon. I was called later that day, about 20 minutes before they closed, telling me that my vehicle was ready for pickup. I made it back to the shop in time to pick up my car and that's when I learned why my car was in the shop for so long. They had a brand new technician working on the roof when he fell off his ladder and caused additional damages to the vehicle. The fact that nobody called me after that incident occurred to inform me what happened or why the car was taking so long was an extreme oversight. Everything seemed normal at first, but when I got home, I found fingerprints as well as creases all over the inside of the headliner running from the front to the car to the back on both sides. The interior console in the headliner at the front was loose and there was a screw cover missing from one of the handles. Needless to say, on a brand new car, I was very upset. I didn't even want to take the vehicle back because I didn't want something else to happen. I cleaned up the headliner and lived with the other issues for two years. Fast forward to the next hail storm in the summer of 2025. I'd moved to the KC area by then and went to a different shop entirely. I didn't tell anyone at the new shop about the prior work because if they found something wrong, I wanted them to tell me. Let's just say this new shop asked me about the creases in the headliner the very same day I dropped off the car. The new shop told me what I already knew: I should have taken the vehicle back to Crash Champions to have the mistakes fixed. They gave me the direction to call the insurance company to discuss the situation for them to be authorized to fix Crash Champions mistakes since they were also in network. I called insurance to discuss the situation, but was ultimately told by insurance to give Crash Champions one chance to fix their mistakes. Knowing what I know now, I could have escalated to an even higher manager until I got them to approve the new shop to fix the issues, but lesson learned. After some conversations with the manager at Crash Champions, a new headliner and screw cover were on order and we arranged a time for me to bring the vehicle back. I drove back to Topeka and left the vehicle with Crash Champions for most of a day. When I came back, the headliner and interior console was good as new. The vehicle was not dirtier than I brought it in this time, a very welcome improvement. I should have slowed down to look over everything before I left. When I got home, I discovered that my sun visor was rubbing up against the headliner and that the screw cover of the handle was not replaced and was forgotten. A week later, today, I went back to Topeka for the third time for them to fix whatever was causing the issue behind the headliner and to install the missing handle cover. Both of these were done very quickly. For the second time, the vehicle was not dirtier than when I brought it in. However, in the process of resolving the issue with the headliner, the headliner was creased again. I am not going to be pursuing a resolution of the new crease in the headliner, because it will be more trouble than its worth. I very rarely leave reviews, good or bad. Since this all started in 2022, I have been actively telling people that I know to avoid this Crash Champions location and go literally anywhere else. That is something I will be continuing to do for my friends and family that remain in the Topeka area.