NAPA Auto Parts - Coastal Auto Parts Rockland ME 04841

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April Marie

So, an employee gave us the completely wrong color paint and they wouldn't refund us or make it right at all. They said because it was used already. Well yeah, how would we know it's the wrong color unless we use some of it? They should've atleast exchanged the paint for the right color. Especially, when it was their mistake. Horrible customer service!

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CoffeeBeanQueen

This store is spotless, and the associates are friendly and helpful! The manager Stephanie is amazing, I needed two items and there was only one in stock, Stephanie made some calls and we found one at another store that I could pick up when in the area. I can’t say enough good things about the friendly helpful staff. We will definitely be returning customers!

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Nate Buczacz

It's funny, every Napa auto parts store seems to be staffed by people who went to the same school of customer service: gruff and resistantly helpful, but effective in the end. I guess you've got to be a good ol' boy to get respect, and I'm just not there yet. Aside from that, they usually have the parts I need and often at the best price. And if they don't have it, they can often get it in rather quickly, and that's what counts. Some off the shelf items are competitively priced, but others are not, so if you care about saving some dollars, keep your phone handy to comparison shop.