Medford Auto Center MA 02155

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Jessica Bailey

I followed my insurance company's recommendation and used Medford Auto Center for repairs on my electric vehicle. Although they are certified to repair electric vehicles, after about a month of having the car they weren't able to fix it (which is understandable) so they had it towed to a dealership for my make of car (also understandable). However, instead of towing it to one a few miles away in a neighboring town, they towed it to LEOMINSTER, where it remains, another two months later, at a shop that is barely working on it and hasn't figured out what's wrong with it. When I asked the guys why they had it towed to Leominster, they said that they had a relationship with them, which I'm sure is true, but is a terrible reason to send a car 50+ miles away to a shop that is unprofessional and won't complete the repairs in a timely manner. They never asked us if we were OK with sending it to Leominster - and it had to pass two other closer dealerships on its way there. Medford Auto Center also tried to give me back the car when there was a warning message on the startup screen, telling me that it "should go away while driving" and to bring it back if it didn't. Well, it didn't go away, and instead I got stranded when the car wouldn't even open. That they were willing to say "hey good enough, don't worry about this warning light" and send me on my way with the car was pretty unprofessional. Because the car needed more work at that point, we had it taken directly to the dealership, but our dealer won't touch it because it was already taken to a different dealership, so back to Leominster it went. I have no doubt that if you have an uncomplicated repair this place can take care of it fine. But if it requires any kind of work outside their wheelhouse, expect them to prioritize their relationships over the customer experience.

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Moreira

Excellent work from the entire team! The bodywork was done with great precision and attention to detail, the preparation and assembly were flawless, and the paint finish is absolutely outstanding. I would also like to highlight the reception team for their professionalism, organization, and excellent customer service throughout the entire process. From start to finish, everything reflected quality, dedication, and true craftsmanship. Highly recommended!

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Linda R

I was hit on my driver side bumper by a person who stole a car and hit a bunch of us as he tried to evade the police. I brought my car to Medford Auto Body for repair. I met Raphael # 1, very nice and informative, who told me what would happen and how long it would take. We went over the insurance price given to me. No issues. Six days later my car was ready. I went in and spoke to Raphael # 2. He was also so very nice. He said the car done and was being washed and cleaned up. It looked better than when I brought it in!! The owner, John, came over to tell me the car was all set. I remembered his name was on the card I took when I first brought my car in. He was so kind and friendly! I highly recommend this company for the excellent repairs and for how nice everyone was to me!