Melrose Auto Gallery MA 02176

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Andres Felipe Garcia

I had a great experience buying my car at Melrose Auto Gallery! The process was super easy and fast — they really help people with any type of credit, even if you’re just starting or recently moved to the U.S. They offer easy financing options for immigrants, and the staff was very friendly and honest throughout the whole process. I got my 2024 Honda Civic with only $2,000 down, and everything went smoothly. They explained every detail clearly and made sure I understood all my options. If you’re looking for a good car and a dealer that truly helps people, I definitely recommend Melrose Auto Gallery.

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Norman Shwartz

I bought a Ford f150 just year ago. Paid highest price which was fine. Expected truck to be excellent condition for the year. 2009 but replaced almost entire front end, computer problems but ate the costs. The tire plugs kept the lighting on dashboard they did reimbursement for one which only band aid had to replace another because problem came back. Airbag light is on. Entire system not working dash board like fireworks. Rear shocks done. 4wd needs power transfer boxes. I am pretty quit guy. I had enough I like my truck but I expected brake pads and rotors, wipe blades, and oil changes fir at least two years. Even a timing and water pump because had 94000 on it. But the power seat and dome lights stopped working. Had to have towed once that cost 175. On top thise repairs. I am going my wife at them she the loud one. On top of that bought and waited 8 days til was ready. I figure 7 days Massachusetts law of lemon laws. I am thousands of dollars in repairs still having problems.

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Jess C

Another update… Car continues to fall apart. Needed a flywheel ($1500 repair.) a starter (big $$)… and now tie rods and new rack in pinion…($450). I was basically sold a lemon. They fixed it enough to get passed the 3 month mark and then it started slowly falling apart. Update*** This car is still falling apart. Will need to get more repairs done to the exhaust system soon as it sounds and smells awful. More money down the drain. ------ I bought a SUV from Melrose Auto Gallery at the end of November 2021 and started driving it in December 2021. (Registry was backed up from covid and wasn't the shops fault.) I have been patiently waiting to write a review and now it's time. I have had the car for less than 1 year. I paid good money for it and I have had to continually repair issues. So far the repairs have cost over $2000. Here are the pictures of damages, things they "mickey moused", rot and other issues that were found to be a problem with the car that could not have been my fault. When I first started driving it, it was fine. A few weeks in though, it started making noise. So I brought it to them and they sent it to their mechanic who said the muffler was being held up with wire. The shop manager sent me the pic of it. (Shared here.) And the shop wouldn't pay to fix it. So I went elsewhere to have it fixed properly. Other things have needed expensive fixing over the last 10-11 months but you can see a few of them in these pics. The sales process was irritating. (I am not talking about the financing as I ended up paying cash.) The owner and manager are HARD sales people. Super hard sales. They are nice and friendly but they are above and beyond when it comes to hard sales. (I know because I have been in sales before... this was ridiculous.) Overall... not a great experience. Do I recommend them? Nope. Good luck folks.