Sturbridge Automotive Collision Center Inc MA 01566

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Leo Duplessis

The actual work on my car seems fine so far. I had been in a minor accident. Needed a couple of doors replaced. It took them over two weeks to get it done. Meanwhile, they never once called me to communicate. I had to call them. The final time I called them, I asked why they never called. They said, "We only call when it's almost done." Then the next sentence was, "It will be done in a couple of hours." How close to the time were they waiting? How are people supposed to plan to pick up their cars and find rides? Also, for every delay they had, they blamed my insurance company. I have had the same insurance for 15 years, and it has never been the cause of a delay before. Even if they were, just take some ownership. Then I get there, and they stand behind the desk and talk for 15 minutes about another customer, saying how they were deadbeats, then they finally came over and gave me my car. Nothing in the car was put back the way it was. Floor mats were in the trunk, and I had to attach a piece back on myself. You can tell by the way the owner replies to bad reviews that he doesn't understand customer service. That's sad. I wasn't going to leave any review, but I saw the way they respond to reviews, and it made me realize this is a bigger issue. Hopefully, this helps someone not go through the same frustrations I did.

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CHASE PRACUKOWSKI

This shop was on the list of networking for Progressive. They recommended this shop to me so this is where I went to drop my car off for damage that was caused by another person The work itself came out amazing. The only downside was the discrepancy in paperwork on mileage. Did find myself inserting into what’s going on more often than I would like too, wish they would have updated me as I called for updates throughout the timeframe of work. Again, the work was done beautifully at the end of the day. Just be sure to dot those “I” and cross those “t’s” as my grandparents would say.

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Krys Oconnor

They did a fantastic job on my repair. They were more than willing to work around my Very busy schedule and I was able to take my vehicle while we waited for a new rim to arrive so I could still tend to the things I was committed to.