Norton Shores Automotive Repair MI 49444

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C M

Deepest gratitude to all technicians who displayed diligence throughout the repair process, and for addressing my additional concerns. And Ron, you truly are an honorable individual. Your genuine kindness and sophisticated demeanor with your customers are rare qualities. You are deeply valuable and appreciated. Thank you once again for your time, Norton Shores Auto Repair!

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Jessica Posthumus

This shop is amazing. I have a hard time trusting people who work on my car. They went above and beyond my expectations. Ron was the first person I talked to about my car. He was very nice and is definitely knowledgeable about finding a solution for my cars issue. I also have to thank Alex for fixing my car so I have heat again. My car was literally done in a day. I took some of Ron's business cards. I will passing them out to all my friends. Thank you all so very much.

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Nate L

•••••CAUTION••••DECEITFUL BEHAVIOR Their initial written diagnostics and communication was superb. They diagnosed a costly repair to which I authorized them to proceed. Well into the repair they called to say their diagnosis was wrong and unfortunately I would need a new engine. The revised proposal they gave me included the original written diagnosis, however upon closer inspection they had gone back and inserted an additional “diagnosis” into the paragraph. I assume this was to cover their mistake. When I asked if somebody had gone back and changed it, they said it wasn’t possible. I produced the original with out the “correct diagnosis” to which I received a deer in the headlights stare. They acknowledged the initial diagnosis had been changed, but could not explain how or why. Reputable companies don’t go back and attempt to cover their tracks. They own their mistakes. Hard lesson learned on my part. REPLY to Owner's Response: Sir, with all due respect, I gave you $1,600.00 to begin the repair. By the time your team discovered they had misdiagnosed the problem, you issued me a bill for $900.00 and nothing to show for it. You refunded me the other $700 that I had already paid you. Of course you were obligated to do that. What you weren't obligated to do was charge me overhead and profit for time wasted on unecessary work. I would have gladly paid for your actual costs incurred to make you whole. You took no accountability for the misdiagnosis and wasted time. The one star review is generous.