Petoskey Towing MI 49770

N

Nicholas Rhudy

The price is alright, the tow itself was fine, but customer service could be improved. Called at 10:15 was told the truck was at an accident and then they would get to me. Eventually was contacted by the office manager who said he would be by shortly. I requested a call when he was en route. 12:10 I called back and was told he would be by within an hour. 1:10 still nothing. (See image) Was texted around 1:23 that he was headed to me, another text at 1:29 that he was already here. She then called me but I didn't answer because I was attending to other matters. I returned the call and texted at 1:30 saying I would be out shortly and at 1:32 I went outside and he was already gone. She replied at that time saying he would be back in 5 minutes. The car was eventually towed at 1:42. Not good communication, apparently impatient with customer, and never got the requested call when he was en route, only when he was already here. They'll get it done, but I would consider other options first.

B

Brian Amacher

I was involved in an accident today and this company could not have been better to deal with. Quick response time. Skillfully loaded the car to be sure to not damage it any more. Then dropped it carefully at my cabin in a super tought spot without any hesitation. Price was fair I would highly recommend this company.

K

Kyle M

Got my Jeep stuck in a mudpit with mud covering most of the tires, down a sandy and hilly seasonal road. I was worried nobody would be able to get a tow truck back there or get me out...I was ready to call my insurance agent. Petoskey Towing showed up, on a Saturday, in an hour, as promised. They winched me out, and the fee was reasonable given the circumstances. I was on my happy (and slightly embarassed) way, thanks to them! Thanks!