Ultimate Auto Repair - Spring Arbor MI 49283

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Amanda Wells

We took my late fathers truck in to have a shake in the drivers side front diagnosed and to have the turbocharger wastegate vacuum hose replaced. After having the truck all day they called to say that the timing was throwing a code, cam shift positioner was throwing a code (in additional to the turbocharger wastegate , which was the only code showing the multiple times we ran it) and they needed an additional 3 hours to dx the shake in the front end but they felt is was probably the wheel bearing. Ultimate wanted an additional $365 to just dx the shake. We declined. We picked it up, and paid for the Turbocharger repair...no more codes being thrown mysteriously. We took the trunk to our regular mechanic (he was booked out a week at the time and we needed to not be down a vehicle is the only reason we went to Ultimate instead of waiting). He spent a day checking the timing, cam shaft etc, everything Ultimate said was "wrong" with it. All in fine working order...the shake... that Ultimate needed another 3 hours and $365 JUST to dx for us....a broken belt in the drivers side front tire. Just picked it up to head to get a new tire and the cost to have this mechanic look at all the items Ultimate said were wrong and to dx the shake $0.00! Ultimate also told us who ever changed the oil last way over filled it....they are the ones that changed the oil in October, but because the oil change was under my sons name, and not mine, they didn't see that, even though their sticker is on the windshield. When I let them know they are the ones that did the oil change suddenly the dip stick was just dirty and the level was fine. When my 18 year old son went to pick it up the items listed on what needed to be repaired did not fully match what they told me and my husband over the phone. Beware and get a second opinion or a first opinion before going here.

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Sheryl McCormick

I had a puncture in one of my tires, so I took my car to Ultimate Auto Repair, which is close to where I live. They were booked, but said they could at least put some air in the tire and schedule me to come back for repair. When the mechanic checked the tire, he found the spot and source of the puncture. Knowing it wouldn't hold air, he checked with his boss and was approved to remove the item that punctured the tire and plugged the tire for me right in the parking lot since all the bays were full. He also checked the air in all my tires. I am very grateful for his help! That is what I consider excellent customer service. I know they made an exception for me and I highly recommend them to others who need car repair.

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TheMittenStandard

Had an excellent experience at Ultimate Auto Repair in Spring Arbor for an oil change. The service was quick, the staff was friendly, and they treated me with honesty and respect. They even checked over a few things at no extra charge just to make sure everything looked good. It’s clear they take pride in their work — fast, fair, and dependable. I’ll definitely be back!