Radco - Brainerd/Baxter MN 56425

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Marjorie Markkanen

We ordered our soft-sided topper and tonneau cover package and racks for our canoe along with weatherstripping from this store. It is a Radco product. They sell it. My husband spent over 10 hours and 3 separate visits to the store before the product was properly installed. They tried to make him pay for more weatherstripping after they forgot to install it in the first go round. We just got the final installation done yesterday so the jury is still out on whether it is done correctly. I am disappointed in this whole process because we work very hard to be able to buy this fairly expensive product and our time is also worth something. If you do not know how to install the product properly you should not sell the product.

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Remount_ Kings_Troop_RHA

I ordered an LED light online from RADCO for $69.99 on 08/04/2025. RADCO shipped the product via UPS on 08/06/2025. UPS claimed they delivered the package on 08/09/2025. I never received it. I contacted RADCO on 08/12/2025 and indicated that I hadn't received the package. Brian Z with Radco wrote back on 08/13/2025, 'It appears that you may have fallen victim to poarch (sic) pirates. Is it possible that someone else in the household could have brought the packages inside and forgot to tell you where they put them? Because the tracking shows delivered and the picture is at your address I will not be able to file a lost package claim with UPS.' I replied back on 08/13/2025, 'No, no one else in my household has the package. Either replace the product or I will do a chargeback on my credit card'. Brian Z with RADCO replied back on 08/13/2025,'I apologize that you were a victim of theft. Your order was shipped and delivered correctly. There is nothing more Radco can do.' At no time did RADCO offer a refund. At no time did RADCO offer to replace the package/ship me a new one. I don't understand why they won't file a claim with UPS. I contacted my credit card company on 8/13/2025 and disputed the charge. The representative at the credit card company was shocked at RADCO's response. I was granted a credit on the charge by my credit card company. I think it is fair to say that I am very unsatisfied with how I was treated and the fact that RADCO did absolutely nothing to fix the problem. Basically, they told me that it was a 'me' problem. I will not be ordering from RADCO again.

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J

they're ok if you go in just to buy stuff and leave but got this very expensive steps installed by them and i think they should of just called back saying they couldn't do it instead.